IT Operations Manager

Lendistry is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state, or local law.

If you need assistance or accommodation due to a disability, you may contact us at hr@lendistry.com

Lendistry does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with Lendistry, a Master Services Agreement (MSA) must be executed and confirmed prior to submitting any information relating to a potential candidate. Without a signed MSA, Lendistry shall not be responsible to any individual or entity for any payment relating to any form of fee or compensation.

And, in the event that a resume or candidate is submitted by a recruiter, an employment agency, or a staffing firm without a fully executed MSA, Lendistry has the unrestricted right to pursue and hire any of those candidate(s) without any legal or financial responsibility to the recruiter, agency, and/or firm.

A Day in the Life

The Manager, IT Operations is a strategic technology leader responsible for overseeing a multi-discipline team spanning virtual desktop infrastructure, systems administration, systems engineering, business application management, and process automation. This role drives IT strategy, organizational capability, and cross-functional business partnership—setting direction and holds teams accountable while enabling the business to operate securely, efficiently, and at scale. This is a leadership role focused on vision, execution, and people development, not hands-on technical delivery. Some travel may be required.

Lendistry: Who We Are

We’re proud to be the nation’s largest minority-led, tech-savvy lender for small businesses and commercial real estate. As a certified Community Development Financial Institution (CDFI) and Community Development Entity (CDE), our mission is all about creating economic opportunities and fueling growth for small business owners and their communities. Join us as we pave the way with innovative financing and financial education!

What You’ll Be Doing

Strategic Leadership

Virtual Desktop Infrastructure (VDI) Strategic Oversight

• Provide executive oversight and strategic direction for the organization’s VDI program, ensuring alignment with enterprise IT goals and business priorities.

• Set the long-term vision for virtual desktop delivery, championing innovation and modernization initiatives in partnership with the VDI Lead.

• Ensure VDI investments are optimized for performance, scalability, cost-effectiveness, and end-user experience across all business units.

• Own accountability for VDI security posture, compliance alignment, and risk management in coordination with the Cybersecurity team.

• Remove organizational blockers, allocate resources, and sponsor cross-team initiatives that advance VDI capabilities.

Systems Administration & Engineering Leadership

• Lead, develop, and manage a team of Systems Administrators and Systems Engineers, providing direction, coaching, and performance management.
• Oversee the health, availability, and performance of core infrastructure systems including servers, storage, identity, and cloud environments.
• Drive a culture of operational excellence—establishing standards, enforcing change management discipline, and reducing unplanned outages.
• Partner with the Engineering team to align systems architecture with the organization’s growth, security, and compliance requirements.
• Ensure teams are properly resourced, upskilled, and positioned to support the pace of organizational change.
• Provide strategic oversight of network administration and firewall policy management, balancing security, performance, and accessibility while supporting the organization’s evolving architecture.

IT Business Partnership & Application Management

• Oversee IT Business Partnerships for assigned business units, translating business needs into technology solutions.

• Lead efforts on business application configuration, administration, and optimization across the technology portfolio.

• Gather and document requirements from business stakeholders and drive solution design through cross-functional collaboration.

• Manage vendor relationships and contracts for department-specific applications, ensuring accountability and value delivery.

• Drive adoption, training, and change management initiatives for new tools and platform rollouts.

• Ensure all business applications are integrated, secured, and compliant with regulatory requirements.

• Partner with key business owners to build and execute a custom technology and support strategy aligned to their operational needs.

IT Services Catalog — Ownership & Delivery

• New App Evaluation: Security review, integration assessment, cost analysis, vendor vetting. (IT Business Partner Led)

• Process Automation: Workflow design, integration development, RPA, API connections. (IT Business Partner + Ops)

• Reporting & Analytics: Dashboard creation, data extraction, BI tool support. (Request-Based)

• Training & Adoption: Tool training, documentation, change management, user enablement. (IT Business Partner Led)

• Strategic Planning: Technology roadmaps, department IT strategies, budget planning. (IT Business Partner + Leadership)

• Compliance Support: SOC 2, regulatory audits, evidence collection, control documentation. (Cross-Functional with Security)

Strategic Planning & Compliance

• Represent department technology needs in IT planning, roadmap development, and budget prioritization.

• Develop and maintain department-level technology roadmaps aligned to business growth objectives.

• Support SOC 2, PCI-DSS, GLBA, and regulatory audit activities through evidence collection and control documentation.

• Collaborate cross-functionally with the Cybersecurity team to ensure all systems meet security and compliance standards.

• Contribute to IT budget planning and manage departmental spending against approved allocations.

• Perform other duties as assigned to support the efficient and effective operation of the department.

Your Areas of Knowledge and Expertise

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered.

• 5+ years of progressive IT experience spanning infrastructure, systems administration, and technology leadership.

• 3+ years in a management or senior leadership role overseeing multi-discipline IT teams and cross-functional programs.

Technical Knowledge

• Strong working knowledge of Virtual Desktop Infrastructure platforms (Citrix, VMware Horizon, Azure Virtual Desktop, or equivalent).

• Broad understanding of enterprise systems administration—Windows Server, Active Directory, identity management, cloud infrastructure, and storage.

• Familiarity with systems engineering principles, infrastructure architecture, and hybrid cloud environments.

• Strong proficiency in Microsoft 365 administration including Exchange Online, Teams, SharePoint, and Intune.

• Familiarity with workflow automation platforms (e.g., Power Automate, Zapier, or similar RPA/integration tools).

• Working knowledge of API integrations, BI tools (e.g., Power BI, Tableau), and data extraction methods.

• Understanding of IT security principles, access controls, and compliance frameworks (SOC 2, PCI-DSS, GLBA, NIST).

• Experience with IT service management (ITSM) platforms and ticketing systems.

• Relevant certifications such as Citrix CCP-V, VMware VCP, Microsoft Azure, ITIL, or equivalent are a plus.

Leadership & Business Acumen

• Proven ability to lead through others—setting vision and hold multi-discipline teams accountable without being in the hands-on technical execution.

• Track record of building, developing, and retaining high-performing IT teams across varied disciplines.

• Strong strategic thinking ability with experience aligning technology investments to business outcomes.

• Strong vendor management and contract negotiation skills.

• Excellent written and verbal communication skills with demonstrated ability to present to executive stakeholders.

• Exceptional organizational skills with the ability to manage competing priorities in a fast-paced environment.

• Strong analytical and problem-solving skills with a data-driven approach to decision-making.

• Collaborative mindset with the ability to work effectively across all organizational levels.

• Willingness to adapt to changing business needs, including extended hours when required.

• Quick to embrace emerging technologies and skilled at enabling others to do the same.

Why You'll Love Working Here:

• Comprehensive Medical, Dental, and Vision Insurance

• Generous Paid Time Off

• Birthday Day Off

• 12 Paid Company Holidays

• 401(k) Match

• FSA and HSA

• Paid Life Insurance

• Paid Disability Insurance

• Pet Insurance

• Employee Assistance Program (EAP)

• Professional Development Courses

• In Office Provided Snacks and Drinks

• Gym Facilities (LA & Tustin/CEC Offices)

• In Office Engagement Activities

Compensation Range

The US base salary range for this full-time position is $105,000 - $155,100 annually.

Our salary ranges are determined by role, level, and location.

The range displayed on each job posting reflects the minimum and maximum base salary for new hires for the position across all US locations. Within the range, individual pay is determined by multiple factors like job-related skills, experience, and state of residence. Your recruiter can share more about the specific salary range during the interview process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include any variable compensation elements.

Physical Requirements

This is a stationary position that requires frequent sitting (approximately 95%), repetitive wrist motions, grasping, speaking, listening, close vision, and the ability to adjust focus. It also may require occasional standing, lifting, carrying of 20lbs or less, walking, kneeling, bending/stooping, twisting, pulling/pushing, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position.

ACKNOWLEDGEMENT
B.S.D. Capital, Inc. dba Lendistry is an equal employment opportunity employer committed to providing its employees, applicants and other covered persons with equal opportunities without regard to race, color, age (40 or older), religious creed (including religious belief, practice or dress and grooming practices), national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender expression, gender identity, sexual orientation, military or veteran status (including past, current or prospective service), or any other characteristic protected under applicable federal, state or local law.