IT Program Manager

SUMMARY OF POSITION: Under general supervision of the Assistant Superintendent, the IT Program Manager will be accountable to plan, organize, coordinate, and direct the day-to-day functions of the Information Technology Service Department; provide leadership and guidance in the on-going operations of the district information systems, school/classroom technology, instructional interactive media and administrative technology applications; assume a lead role in the analysis, testing, implementation, and support of a wide range of computerized information systems; perform workstation installations and repair (stand alone, LAN, and WAN), install, connect and repair peripherals, install and configure workstation software, perform a variety of tasks in support of the District’s student information services, including the District’s cabling infrastructure to support telecommunications, data and other network functions, prepare documents and reports, update work order database, and provide user support through the help desk, on site assistance, and training classes.

APPLY AT edjoin.org: https://www.edjoin.org/Home/JobPosting/2188008

DUTIES:

Work effectively with schools, district office, county office, community organizations, government agencies, parents, students, and/or staff

Maintain confidentiality on issues concerning programming and staff

Participate, coordinate, and/or conduct a variety of meetings, committees, trainings, workshops, and/or conferences in order to present materials and information concerning department programs, services, operations, and activities

Represent the District at local, regional, and state meetings, conferences, in-services, boards, councils, and events

Meet schedules and time lines

Prepare reports as needed for programs and presentations

Provide training and support to a diverse consumer base in the proper application and use of computing hardware and software systems along with policies and procedures related to technology

Install district user workstations, including stand alone, LAN, and WAN

Install and connect various workstation peripherals and configure workstation software

Repair and maintain data systems equipment (e.g. computers, printers, scanners, monitors, etc.)

Provide user help desk support and on-site assistance for users

Facilitates access to district information system applications (e.g. student, finance, personnel, learning, facilities, library, etc.)

Maintain a high level of technical knowledge and skills related to workstations, networks, systems, applications and software to meet district needs

Receive requests from user community for service or problem resolution; prioritize requests and resolve or route to appropriate staff for action

Maintain user requests in District’s My Tech Desk database and track the progress of service and problem resolution; contacts users to keep them informed of request status

Assure appropriate security procedures are implemented and carried out to protect data on all district information systems

Prepare equipment and software requisitions

Prepare documentation and manages user support functions

Understand and implement various technical computer systems including District student data base system, attendance, site, department budget system and telephone data bases

Coordinates and frequently provides user training on District applications, equipment and systems

Performs installation, setup and support of District’s systems; supports cabling infrastructure and network connections for data, telecommunication and cable TV

Troubleshoot and repair damaged cabling, connections and equipment Lammersville Unified School District Page 2 of 3 IT Program Manager

Serves as a liaison between the Information Technology Department and student system user community

Supervise Information Technology Department staff

Maintain regular and prompt attendance in the workplace

Perform other related duties as assigned by the Assistant Superintendent or designee

KNOWLEDGE and ABILITIES:

Knowledge of principles and practices of supervision/training

Knowledge of principles of systems analysis

Knowledge of operating and systems and program languages used by the District

Knowledge of installation, repair, upgrading and maintenance of district networked and stand alone workstations and peripherals (e.g. network cards, printers, drives, projectors, etc.), tools, materials, equipment, and procedures used in the installation, repair, upgrading and maintenance of district workstations and networks

Knowledge of safety procedures in the performance of required duties

Knowledge of user workstation and peripheral software installation and support

Knowledge of training users on district workstations and district software

Operate workstations and peripherals connected to networks with speed and accuracy

Communicate effectively in both technical and non-technical terms and to maintain cooperative working relationships with those contacted in the course of work

Communicate effectively both orally and in writing

Interpret and apply complex technical publications, manuals and other documents

Understand and follow oral and written instructions

Generate and maintain reports and related records

Investigate and learn new equipment and software solutions to meet district needs

Knowledge of various complex computer programs, including but not limited to scanning programs, word processing, spreadsheet, email, database, and calendaring

Knowledge of database concepts and information system technology, concepts, functions, policies and procedures

Perform responsible, complex clerical work requiring independent judgment with speed and accuracy

Work as an effective team member

Meet schedules and deadlines

Enter data into a computer terminal and operate standard office equipment for extended periods of time, including computer terminals, telephones, copiers, and fax

See and read a computer screen and printed matter with or without vision aids

Speak so that others may understand at normal levels and on the telephone

MINIMUM QUALIFICATIONS – EDUCATION/EXPERIENCE: All individuals must pass a pre-employment examination, TB clearance, and background check. In addition, five years of increased responsible experience with education in computer technology or closely related field or equivalent is required. Three years of experience is required in the areas of installation, repair, upgrading and maintenance of user workstations, peripherals, networks, and software; user support through help desk, on site instruction, and training classes; and in providing customer support of a student information system. Must possess a valid driver’s license. Bachelor’s degree is preferred. High School diploma or equivalent required.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Normal manual dexterity and eye-hand coordination

Sit or stand for extended periods of time

Hear and understand speech at normal levels and on the telephone, with or without hearing aids

Stand and/or walk on hard and/or uneven surfaces for extended periods of time

Bend, squat, stoop and/or climb for extended periods of time

Kneeling, crouching, crawling, pushing and/or pulling

Reach overhead, grasp, push/pull up to 50 pounds for short distances

Lift and/or carry up to 50 pounds at waist height for short distances

Dexterity of hands and fingers to operate a computer keyboard Lammersville Unified School District Page 3 of 3 IT Program Manager

Seeing to read a variety of materials

Office, classrooms, school and district office environment

Work indoors and outdoors in various conditions during the course of required schedule

Driving a vehicle to conduct work

Must wear closed toe shoes and meet acceptable dress requirements

This job/class description, describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, work steps, and skills required of the job.

APPLY AT edjoin.org: https://www.edjoin.org/Home/JobPosting/2188008

Pay: $95,882.00 - $111,946.00 per year

Work Location: In person