Knowledge & Experience:
- 6 or more years of working experience in IT Security, Risk and Governance practices.
- Evidence of influencing senior stakeholders and dealing with external auditors and regulators
- Excellent interpersonal skills and good oral and written communication skills
- Good understanding of process models in ISO and industry standards relating to IT Security, Risk and Governance.
- Good understanding of security and risk management in financial institutions.
- Good understanding of innovations / trends in IT and fintech in particular
- Recent experience in the governance of agile and other digital/innovation ways of working
- Good experience of enforcing good governance across an outsourced IT resourcing model.
- Strong analytical capabilities and knowledge of related tools and processes. Proven ability to handle volume detail and summarize effectively
- Excellent knowledge all aspects of technology: infrastructure; operations, security, development, change/transformation, support, innovation, vendor management etc., and banking related processes especially risk management. Should have demonstrable experience of working in the majority of these domains.
- Good understanding of technology processes across a full service IT organization. Should have demonstrable experience in these areas.
- Good understanding of banking related environments – especially around high availability, data confidentiality, security etc.
- Good understanding of project management to drive the team to deliver to objectives and to oversight the division’s change governance
- Good understanding of technology trends to keep the policies and procedures ahead of the curve
- Good knowledge in different IT process models (ITIL / ISO / COBIT etc.).
- High Performance attitude and track record to evidence
- Adequate forward planning and implementation of improvement initiatives
- Budget and cost management
- Utilization of resources – Effective utilization of staff to deliver planned and unplanned outcomes to agreed timelines
- User satisfaction – Feedback from business units and other IT teams on the collaborative support provided by the unit
- Quality – Availability of record of activities carried out by the unit, in compliance with quality assurance requirements
- Risk management – Effective management of risks in the infrastructure operations
- Vendor management – Efficient use of outsourced vendor teams. Performance of vendors as per committed SLAs
- Staff development – Staff turnover, availability of skills, staff satisfaction, and talent management
Skills:
- Relationship management
- Influencing skills
- Big picture thinker with attention to details
- Strong change and communication skills
- Strong analysis skills
- Strong interpersonal skills
Resource (time and people) management skills