IT Service Management Lead

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that's shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub - a digitally native airline that will connect the kingdom to more than 100 destinations.

About The Role

Are you ready to lead the IT services that keep an airline running smoothly around the clock? You will support the seamless delivery of IT services across critical business domains, ensuring high performance and operational resilience in a fast paced aviation environment. In this pivotal role, you will work closely with internal teams, vendors, and strategic partners to maintain operational stability, drive continual service improvement, and ensure full alignment with business objectives. By leveraging ServiceNow and ITIL best practices, you will monitor service performance, ensure SLA compliance, and provide meaningful insights through comprehensive dashboards and structured business reviews. You will lead major incident resolution, coordinating incident bridges with precision to minimise service disruption and accelerate restoration of normal operations. Additionally, you will develop insightful ServiceNow dashboards across assigned domains, enhancing visibility of IT performance and enabling informed, data driven decision making at all levels of the organisation. Join us and help elevate IT service excellence to new heights.

About You

Degree qualified, you will demonstrate a minimum of 5 years in IT Service Management and IT Operations with at least 3 years' experience in ServiceNow Modules. We'd love to hear from you even more if you have deep understanding of ITIL principles within a complex service management landscape. This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air. Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.