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IT Service Senior Officer

Our client is looking for hiring an IT Service Officer / Senior Officer will manage, optimize, and support ITSM platforms to enhance IT service delivery and reporting.


Key Responsibilities

  • Configure and optimize ITSM workflows
  • Support incident, problem, change & service request processes
  • Build dashboards and management reports
  • Implement automation within ITSM tools
  • Ensure SLA configurations and escalation paths
  • Manage integrations with enterprise systems
  • Maintain system upgrades and data integrity
  • Train users and create documentation


Requirements

  • 2–4 years (Officer) / 4–6 years (Senior Officer) experience in ITSM / IT Operations
  • Experience with ServiceNow, BMC Remedy, Jira, etc.
  • Strong data analysis and reporting skills
  • Knowledge of ITIL framework


Skills

  • ITSM configuration
  • Process automation
  • Data reporting (Excel, Power BI, Tableau)
  • SQL (plus)
  • Analytical mindset

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