IT Service Senior Officer

Our client is looking for hiring an IT Service Officer / Senior Officer will manage, optimize, and support ITSM platforms to enhance IT service delivery and reporting.

Key Responsibilities

• Configure and optimize ITSM workflows
• Support incident, problem, change & service request processes
• Build dashboards and management reports
• Implement automation within ITSM tools
• Ensure SLA configurations and escalation paths
• Manage integrations with enterprise systems
• Maintain system upgrades and data integrity
• Train users and create documentation

Requirements

• 2–4 years (Officer) / 4–6 years (Senior Officer) experience in ITSM / IT Operations
• Experience with ServiceNow, BMC Remedy, Jira, etc.
• Strong data analysis and reporting skills
• Knowledge of ITIL framework

Skills

• ITSM configuration
• Process automation
• Data reporting (Excel, Power BI, Tableau)
• SQL (plus)
• Analytical mindset