IT Solutions & Operations DNRP Program Coordinator

Summary

King County’s Department of Information Technology (KCIT) is seeking an IT Solutions & Operations DNRP Program Coordinator. This role links service delivery between King County Information Technology (KCIT) and the Department of Natural Resources and Parks (DNRP) by supporting activities that enable environmental stewardship, park operations, utilities management, and natural resource protection. Emphasizing interagency collaboration, this rolefacilitatesoperational continuity, service performance, stakeholder partnership, continuous improvement, and the integration of Equity and Social Justice (ESJ) principles into service delivery practices and project outcomes. This position will work in partnership,operatingunder the guidance of the KCIT Customer Success Management team to support the business needs of DNRP.

This position is estimated as a 2-year Term Limited Temporary opportunity.

King County is committed to being the best-run government in the nation, and King County Information Technology (KCIT) is helping lead that transformation. KCIT harnesses the power of technology to modernize operations, advance digital equity and social justice, and deliver innovative solutions that engage, empower, and serve our residents, businesses, and community partners.

Recognized by the National Association of Counties (NACo) for excellence in vision, strategy, innovation, and collaboration, KCIT is focused on delivering smart, secure, and customer-centered technology services that strengthen county operations and support thriving, resilient communities.

As the technology business partner to all 18 County departments, KCIT provides the foundational systems and services that power many of the region’s most essential functions. We work side-by-side with our partners to design and deliver technology solutions that enhance customer experience and advance King County’s mission. Learn more about KCIT at: http://kingcounty.gov/depts/it.aspx.

Job Duties

Project Planning, Coordination, and Documentation

• Coordinate and support the delivery of ongoing Information Technology (IT) service projects/programs including supporting agency readiness for server updates and maintenance, networking enhancements, changes to the incorporation of Geographical Information System (GIS) changes, integration with Supervisory Control and Data Acquisition (SCADA) and KCIT technology at various locations across the county. Including but not limited to mission-critical systems supplied by KCIT, this position supports DNRP’s parks operations, wastewater treatment, solid waste transfer stations, environmental services, and natural resource management.
• This position is responsible for coordinating the delivery of technology-related communications and implementation across DNRP, working under the guidance of the KCIT Customer Success Management team to ensure technology services and initiatives are aligned with departmental priorities and delivered in a coordinated, responsive manner.
• Coordinate project/program activities in complex and dynamic team environments with strong leadership and organization skills including schedule, manage and report ongoing operational maintenance.
• Coordinate and support service transitions for updated systems or enhancements.
• In partnership with DNRP leadership and KCIT, ensure compliance with county IT standards, cybersecurity policies, data governance requirements, information retention, and applicable environmental or regulatory mandates.
• Support the coordination of governance, project gate reviews, and approvals, ensuring adherence to KCIT and DNRP project oversight processes.
• Coordinate communications and implementation efforts within DNRP under the guidance of the KCIT Customer Success Management team.

Stakeholder Collaboration

• Successfully navigate complex stakeholder relationships, across divisions and agencies in conjunction with operational managers, field crews, vendors, and external partners to coordinate ongoing service excellence.
• Synchronize cross-functional team efforts including infrastructure, construction, and agency stakeholders with key KCIT technology owners such as Modern Workplace, Data Services, Networks, Security, Production Operations.
• Promote collaboration and consensus among cross-functional teams with differing viewpoints.

Communication, Documentation and Reporting

• Support KCIT teams in conducting post-implementation reviews and document lessons learned to improve future service delivery.
• Work closely with field-based management and operational staff, ensuring Information Technology (IT) solutions support both office and remote/field environments.
• Work within a public-sector environment requires a high level of transparency, accountability, and adherence to county policies and public records requirements.
• Effectively manage multiple tasks and competing priorities in a fast-paced environment. Balance and prioritize multiple projects/programs simultaneously to ensure effectiveness. Demonstrate strong organization skills to handle competing priorities and meet deadlines.
• Ability to apply analytics for interpreting service performance metrics and operational data, including expertise with toolset to broadcast project status and follow up and completion of multiple work streams.

Experience, Qualifications, Knowledge, Skills

Delivery Management

• 3-5 years’ experience coordinating or leading systems, processes, services and projects/programs in a complex public sector environment.
• Strong planning and coordination skills in complex, multi-stakeholder environments across a variety of goals and deliverables.
• Deep public sector governance, and compliance knowledge and background.
• Basic understanding of a variety of project methodologies including Agile, Waterfall, hybrid as well as expertise in project management, reporting and collaboration tools such as Microsoft Excel, Project and Miro.
• Experience in application support and management at both departmental and enterprise levels, ensuring systems consistently meet business needs and comply with established service level agreements.

Organizational Skills

• Excellent organizational and program/project management skills.
• Demonstrated ability to perform self-directed work independently, while contributing effectively to team efforts and incorporating guidance from a supervisor.
• Ability to manage competing day-to-day operational service demands.
• Able to think critically, foster creativity and encourage problem-solving.
• Ability to coordinate work of multi-disciplinary staff.

Communication

• Outstanding communication and interpersonal skills, with knowledge of and sensitivity to equity and inclusion within King County.
• Ability to translate technical concepts into clear communication for operational and executive audiences.
• Ability to engage and manage stakeholder engagement across diverse operational units.
• Risk identification, communication and mitigation, particularly for critical public-facing or infrastructure systems.
• Demonstrated experience in effective facilitation, conflict resolution, and negotiation, enabling the ability to guide stakeholders toward compromise and establish sustainable, long-term agreements.
• Demonstrated excellence in presenting information clearly and effectively, with strong written and verbal communication skills.
• Superior presentation, written and oral communication skills.

Desirable Qualifications

• Knowledge of the Department of Natural Resources and Parks (DNRP) and its various divisions to align project goals with the department’s mission and objectives.
• Knowledge of specific program DNRP agency knowledge including networking, server maintenance, facility/construction coordination.
• Demonstrated technical knowledge of foundational infrastructure systems, such as cloud services, on-premises computing environments, network architectures, and cybersecurity principles.

Supplemental Information

Hybrid Work: KCIT works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary on-site location is the Chinook Building at 401 5th Avenue, Seattle, WA, with occasional work at other KCIT and DNRP locations as needed.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a county-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Classification: Project/Program Manager III – 243301

Duration: This position is estimated for a duration of 2 years.

Union: This position is not union-represented.

Work Schedule: The normal work week for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. This position is FLSA-Exempt and is not eligible for overtime pay. This position may include after-hours Support as needed.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

For Assistance:

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement.

Are you ready to APPLY?
This position is open to all qualified applicants. All Term Limited Temporary (TLT) positions are jointly offered as Special Duty opportunities for eligible Career Service Applicants.

Required Application Materials:

• Please click the apply button to complete an online applicant profile.
• Attach your resume including all relevant experience.
• Attach a cover letter detailing how your experience and skills align with this position.

For more information, please contact Brian Roberts @ broberts@kingcounty.gov or (206)263-1508.