IT Specialist

Job Description:

• Remote Support for world-wide end-user community
• Carry out and implement Company IT Support.
• Collaborate with different members of the IT Team to ensure all goals are met and that we are carrying out best practices.
• Take part in developing an inventory management system to track all company equipment.
• Manage user access for internal systems.
• Troubleshoot employee’s PC hardware issues.
• Interact with internal staff and vendors to resolve customer issues/inquiries, provide feedback, and close loop.
• Supporting the day-to-day operations of ticket and task management.
• Resolving all issues coworkers have with their IT systems and software.

Requirements for IT Specialist:

• Microsoft 365 Services is a must.
• 2+ years of experience.
• Working knowledge of relevant operating systems and software.
• Excellent problem-solving and critical thinking skills.
• Keen attention to detail.
• Good organization, time management and prioritization.
• Efficient troubleshooting abilities.
• Effective communication skills, including speaking, writing and active listening.
• Great customer service and interpersonal skills.
• V. Good command of Active Directory and Windows Client OS.
• V. Good understanding of Networking and VPN. CCNA is a plus.
• Good command of MacOs is preferable.
• PowerShell scripting skills is a plus.