IT Specialist

About Us

Al Jazeera Medical Center is a leading provider of high-quality healthcare services in Qatar, committed to patient-centered care and utilizing the latest medical technology. We are looking for a dedicated and multi-skilled IT professional to manage all aspects of our technology infrastructure, from end-user support to our public digital presence.

Job Summary

The IT Specialist will be the primary technical resource for the Medical Center, responsible for the design, implementation, maintenance, and support of all information technology, including networking, telecommunications (PBX), and the Medical Center's official website. This is a critical hands-on role requiring a broad skill set and a strong commitment to system reliability and data security (especially patient data/EHR).

Key Responsibilities

1. IT Infrastructure & Networking (The Core)

• Manage and maintain the entire Local Area Network (LAN) and Wireless Local Area Network (WLAN), including routers, switches, firewalls, and network security protocols.
• Administer and troubleshoot the organization's servers, backup systems, and Electronic Health Record (EHR)/Hospital Information System (HIS) access points.
• Ensure the security, integrity, and confidentiality of all patient data (compliance with local data protection standards is mandatory).
• Perform routine system updates, patching, and hardware/software inventory management.

2. Website Design, Development & Maintenance (The Digital Front)

• Design, develop, and maintain the Medical Center's official website using modern CMS platforms (e.g., WordPress, Drupal) or standard web technologies (HTML, CSS, JavaScript).
• Ensure the website is mobile-responsive, fast, secure, and adheres to the Medical Center’s branding guidelines.
• Manage web hosting, domain registration, SSL certificates, and Search Engine Optimization (SEO) to enhance online visibility.
• Manage and configure email services and employee accounts.

3. Telephony and Communication Systems (The Voice)

• Install, configure, and maintain the Private Branch Exchange (PBX) system (e.g., VoIP/IP-PBX or traditional systems) and all associated phone lines, extensions, and devices.
• Troubleshoot internal and external call issues, voicemail, and auto-attendant features to ensure seamless communication across all departments.
• Manage the organization’s access control systems.

4. End-User Support (The Helpdesk)

• Provide first-line and second-line technical support to all staff (doctors, nurses, administration) for hardware, software, printing, and connectivity issues.
• Install, configure, and upgrade PCs, laptops, printers, scanners, and other peripheral devices.
• Conduct training sessions for staff on new hardware, software, and IT security best practices.

Qualifications and Experience

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience: Minimum of 3-5 years of demonstrable experience in a similar IT support role, preferably within a healthcare or medical environment.
• Technical Skills:
• Strong knowledge of Windows Server OS, Active Directory, and domain administration.
• Expertise in TCP/IP networking, VPN, firewall configuration, and routing.
• Proven experience with website development and maintenance (CMS platforms, basic coding/design principles).
• Practical experience in managing and troubleshooting PBX/VoIP telephone systems (e.g., Panasonic, Cisco, Avaya, Asterisk).
• Soft Skills: Excellent problem-solving, communication (English fluency is essential, Arabic is a plus), and time-management skills. The ability to work independently and manage urgent issues in a critical medical environment is vital.

Job Type: Full-time