IT Specialist

As one of the leading multinational companies, Votorantim, founded in 1918, presents in more than 20 countries in following segments: cement, metals, steel, energy, pulp, agribusiness, finance, orange juice.

Votorantim Cimentos, which become prominent with its operational and management excellence, started its operations in Brazil in 1933. Votorantim Cimentos, is the strongest Company in Brazil and the 6th largest company in the cement sector. The company operates its business in America, Europe, Africa and Asia regions.

Votorantim Cimentos Türkiye, certificated Great Place to Work in Türkiye and Europe, is based on Ankara in head office with administrative departments that works harmoniously with the cement and concrete plants in Central Anatolia and Black Sea Regions.

We are happy to inform that we are eager to welcome a new team member as IT Specialist at Ankara Head Office with the qualifications below.

Ideal Profile

• Bachelor's degree in related fields,
• 3-5 years of professional experience in IT support,
• Advanced command of both written and spoken English is a must,
• Fundamental knowledge of Network (IP, DHCP, Router, Switch)
• Experienced on Microsoft applications and Operating System (AD, O365)
• Active driver and no restrictions for travel.

Soft Skills

• Strong planning and organization skills,
• Highly developed communication and interpersonal skills and costumer focused,
• Self-driven, having a proactive and solution-oriented mindset and can work independently.

Job Purpose

• Supporting IT users (such as PC, SAP, Company Softwares and Systems Administration & Troubleshooting) in using the IT Systems, on call for after-hours IT issues when required,
• Resolving IT issues requiring physical intervention and provide desk-side support for end users, meeting rooms, and collaboration areas and active participation in Global/Local projects whenever needed.
• Managing physical stock (inventory) of devices and accessories and perform regular hardware inventory checks.
• Managing user onboarding/offboarding, including account and permission setup,
• Managing multiple support tickets and prioritize tasks effectively,
• Coordinating and communicating with external service providers and vendors when required.
• Performing basic system configurations, updates, and routine maintenance,
• Escalating unresolved issues to relevant teams when necessary.

Opportunities & Benefits

• Family Comprehensive Private Health Insurance,
• Lunch tickets,
• Transportation allowance,
• Life insurance,
• Employer Supported Pension Plan,
• Various training opportunities and foreign language support,
• Comprehensive wellbeing applications: sport incentive, employee assistant support program, annual health checks,
• 20 days annual permit,
• Birthday leave,
• International work environment that encourages innovative ideas and supports diversity.

Votorantim Cimentos is an organization committed to “Diversity & Inclusion” and regarding this mindset we don’t discriminate neither candidates nor employees whether their age, gender etc. We define diversity as having an open mind to respect different ideas, opinions and identity, making us, in fact, complete.