IT Specialist

Position Summary

Diamond Animal Health (DAH) is seeking an IT Specialist to serve as the primary on-site technology resource for our animal biologics contract development and manufacturing (CDMO) facility in Des Moines, IA. This role owns day-to-day IT operations, delivers hands-on end user support, and contributes to strategic process improvement and system implementation initiatives across a regulated manufacturing environment. In addition to supporting DAH directly, this individual will participate in a global helpdesk function providing secondary remote support to a sister company, Veterinary Pharmaceutical Solutions.

This is a high-ownership, high-visibility role suited for someone who thrives in a fast-paced, collaborative environment, takes initiative without being asked, and can operate as a capable generalist across both operational and project-oriented work. We’re looking for someone who listens carefully, asks good questions, and solves problems at the root rather than patching symptoms. If you’re driven by curiosity and take ownership instinctively, you’ll fit here.

What This Role Offers

Unlike typical IT support roles, this position offers direct ownership of an entire facility’s technology environment within a regulated CDMO operating under FDA, USDA, and DEA oversight. You will be the person who keeps DAH running and collaborates directly with leadership to shape how technology evolves here. Success requires strong technical fundamentals, sound judgment under compliance pressure, and the ability to translate operational problems into practical solutions. The role is designed with a technical growth path in mind for the right candidate.

Key Responsibilities

End User Support & Daily Operations

• Serve as the first point of contact for all IT-related issues at the DAH Des Moines facility

• Own the full lifecycle of end user hardware and software — including procurement coordination, installation, configuration, moves/adds/changes, and ongoing maintenance

• Troubleshoot and resolve end user issues efficiently, minimizing downtime across a 120-person regulated manufacturing operation where system availability directly affects production and compliance

• Escalate complex issues appropriately while maintaining ownership of resolution

• Provide secondary remote IT support for Veterinary Pharmaceutical Solutions through a shared global helpdesk function

Vendor & Systems Management

• Serve as the local point of contact for third-party vendors

• Support SaaS solution providers by triaging end user issues, coordinating escalations, and performing local administration and configuration of systems as required

• Maintain working knowledge of supported systems to provide effective first-line support

• Document system configurations, vendor contacts, and support procedures to ensure continuity and institutional knowledge

Project & Process Improvement Support

• Support project management activities for strategic IT and business process improvement initiatives

• Assist in planning, coordinating, and executing system implementations and technology upgrades

• Document processes, configurations, and project outcomes to build institutional knowledge

• Partner with business leadership and cross-functional teams to identify technology gaps and recommend practical solutions

Required Qualifications

• 1–3 years of experience in an IT support, helpdesk, or systems technician role

• Demonstrated ability to support end users across hardware, software, and network-related issues

• Experience with Windows-based environments and standard productivity tools (Microsoft 365)

• Strong troubleshooting skills and ability to work independently without day-to-day technical oversight

• Clear, professional communication skills — able to translate technical issues for non-technical staff

• Organized, dependable, and able to manage competing priorities in a small-team environment

Preferred Qualifications

• Experience supporting a regulated manufacturing, pharmaceutical, biologics, or similarly compliance-driven environment — FDA, USDA, or DEA regulated environments particularly relevant

• Familiarity with helpdesk ticketing systems and remote support tools

• Exposure to IT project coordination or process improvement initiatives

• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) or equivalent

• CompTIA A+, Network+, or equivalent certification

Key Skills and Attributes

Why Join Diamond Animal Health

• Play a meaningful role in a mission-driven company advancing animal health through pharmaceutical innovation

• Own your domain — this is not a support role buried in a large IT org; your work directly shapes the technology environment at DAH and has real impact on a regulated manufacturing operation

• Grow on a technical career path with increasing scope and responsibility as DAH scales

• Join a collaborative, fast-moving team that values initiative, continuous improvement, and practical results

• Competitive benefits including 401k match and health, dental, and vision insurance with premiums as low as $0 per month.

Diamond Animal Health is an equal opportunity employer. If you require an accommodation, please reach out to the Human Resources department.