IT Specialist

Driven by People. Powered by Opportunity.

If you're looking for a company that values growth and professional development, you've come to the right place. At Ensolum, you'll enhance your organizational and communication skills, support key projects, and be encouraged to find innovative solutions. You'll work closely with a talented team of professionals, gaining valuable experience in a collaborative environment, all while contributing to the success of our operations.

We’re hiring a service-oriented entry-level IT Specialist to join our IT team, ensuring our 200 employees have the technology and support needed for field and office operations. This is a hybrid position requiring some in-office work; therefore, candidates must be currently located in the Houston, Texas, area. In this role, you will provide front line IT support, helping employees resolve day-to-day technical issues while ensuring systems, devices, and user access are set up correctly and running smoothly. This is a hands-on opportunity to build your technical skills, learn from experienced team members, and make a direct impact on the employee experience and overall productivity. Interested? Keep reading.

Responsibilities

As an IT Specialist at Ensolum, your day-to-day responsibilities will vary, and they will typically include the following:

• Respond to Tier 1 support requests promptly, aiming to resolve issues within established response time targets
• Provision and manage user accounts in Microsoft 365 with guidance from senior team members
• Configure and deploy laptops and equipment for new hires, ensuring a smooth onboarding experience
• Maintain accurate asset records during device setup and assignment
• Contribute to and update the internal knowledge base to improve issue resolution and team efficiency
• Document solutions and recurring issues to support long term fixes and continuous improvement
• Follow standardized onboarding procedures to ensure consistency and compliance
• Accurately categorize and document support tickets for tracking, reporting, and escalation as needed
• Participate in IT projects and process improvements
• Deliver friendly, clear communication to employees with varying levels of technical knowledge
• Escalate unresolved or complex issues as appropriate

Qualifications

We’re always looking for people who are self-motivated and learning-oriented. And to be considered for this role at Ensolum, you’ll also need a few more qualification requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field
• 0-2 years of experience in an IT support or help desk role
• Working knowledge of Microsoft 365, including user account setup and basic administration
• Familiarity with Windows operating systems, laptops, and common business applications
• Basic understanding of networking concepts such as Wi-Fi connectivity, VPNs, and device troubleshooting
• Experience with ticketing systems and documenting support requests clearly and accurately
• Strong problem-solving skills with the ability to follow structured troubleshooting processes
• High attention to detail, especially in maintaining records and asset tracking
• Ability to manage multiple tasks and respond to competing priorities in a timely manner
• Clear and professional communication skills, with a customer-service-oriented approach
• Willingness to learn, take direction, and grow technical skills over time

Pay range: $55,000 to $60,000, depending on experience.

Who we are:

Ensolum [en-ˈsō-ləm]

Derived from Latin roots: "en-" (within, inside) and "solum" (ground, soil).

Noun: A company dedicated to providing innovative and sustainable solutions for environmental challenges through technical expertise in geology, environmental science, and engineering.

Why our clients love us:

Ensolum is a customer focused company that delivers environmental, health, safety, and industrial hygiene services. Ensolum offers comprehensive professional and field services to assess, prevent, and remediate environmental issues related to water, ground, air quality, and facilities. Blending superb technical skills with creativity and business savvy, we focus on reducing or eliminating environmental risks and liabilities economically and expediently.

Ensolum’s mission is to combine sustainable environmental solutions with forward thinking, cost effective, innovative and value-added technologies that balance our clients’ economic resources and environmental challenges while providing our clients with a competitive advantage.

How to apply:

Submit your application along with your resume and pay requirements. If we’d like to find out more about your qualifications, we’ll contact you for a virtual or in-person interview. If not this time, we’ll hold onto your resume for consideration of future openings. Please note that you must be legally authorized to work in the US without sponsorship.

Ensolum is an equal opportunity employer.

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Application Question(s):

• Will you now or in the future require employer sponsorship for employment visa status (e.g., H-1B visa)?
• Describe your experience with Microsoft 365
• Describe your experience with Windows device troubleshooting
• Are you currently located in the Houston, TX, area?

Experience:

• IT support: 1 year (Required)

Work Location: Hybrid remote in Houston, TX 77042