IT Support

Key Responsibilities:

• Manage and provide technical support for a wide range of online student assessments, including:
  
  • CAT4
  • NGRT-A, NGRT-B, NGRT-C
  • IBT (International Benchmark Tests)
  • LOGIQIDS
  • PASS Surveys
• Coordinate with teachers and academic teams to ensure smooth scheduling and execution of digital tests.

Digital Tools & Platform Support:

• Provide full support for MS Teams and Office 365 applications used in teaching and learning.
• Assist with onboarding and troubleshooting of digital learning platforms for students and staff.
• Provide training and tech support during virtual classes and student tech-enabled activities.

ERP System Management:

• Manage student records, attendance, and academic data through school ERP systems such as DC Netra.
• Ensure data accuracy, user accessibility, and reporting functionality.
• Coordinate with administration to improve workflow through ERP integration.

Documentation & Coordination:

• Maintain logs of student data, digital assessment usage, and IT service tickets.
• Collaborate with academic coordinators and the IT department to align support with school academic calendars.