It support

BlackStone eIT is seeking a motivated and knowledgeable IT Support Specialist to enhance our technical support team. In this role, you will provide critical IT assistance to our employees and clients, ensuring that all technology-related issues are addressed efficiently and effectively. Your contributions will play an essential role in maintaining our company's operations and supporting our commitment to excellent service delivery.

Key Responsibilities

• Assist users with troubleshooting technical problems related to hardware, software, and network systems.
• Respond to support requests via phone, email, and in-person, ensuring a prompt and professional service experience.
• Document and track support incidents and their resolutions in the ticketing system to ensure a smooth workflow.
• Install, configure, and maintain IT equipment such as PCs, printers, and mobile devices.
• Provide user training and support on various systems and applications as necessary.
• Collaborate with team members to resolve complex issues and improve support processes.
• Stay current with emerging technology trends to ensure effective support and recommendations.
• Participate in IT projects to enhance system capabilities and operations.