IT Support

Job Role Profile:

The IT Support is responsible for providing reliable technical support and operational assistance to ensure the availability, performance, and security of IT systems and end-user services. The role supports daily IT operations, resolves incidents within defined SLAs, and contributes to maintaining stable and efficient IT environments aligned with business requirements.

Key Deliverables:

• Provide first technical support for end users, including hardware, software, operating systems.
• Perform user account management, access provisioning, and permissions in line with security and IT policies.
• Install, configure, and maintain end-user devices, and standard IT tools.
• Escalate complex technical issues to relevant internal teams.
• Collaborate with internal IT teams to improve service quality, efficiency, and user satisfaction.

Talent Profile:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• Proven experience in IT support, service desk, or technical operations roles.
• Familiarity with IT service management tools and ticketing systems.
• Strong communication skills with the ability to support technical and non-technical users.
• Relevant certifications (e.g., ITIL, CompTIA A+, Microsoft certifications) are a plus.

Job Nature:

SITE, Project-Based.

In addition to the monthly salary, SITE provides you these Benefits:

• Social allowance.
• Mobile allowance.
• Medical Insurance employee, his/her family, and parents.

This job post is available for 1 Week from the date posted.