IT Support

Key Responsibilities:

• Supervise and manage day-to-day IT support services across head office, warehouses, and pharmacy branches
• Ensure smooth operation of hardware, software, networks, POS systems, and business applications
• Monitor IT incidents, troubleshoot issues, and ensure timely resolution
• Coordinate with external vendors and service providers for IT systems, maintenance, and upgrades
• Ensure data security, backups, and compliance with company IT policies
• Maintain IT inventory, licenses, and documentation
• Support system implementations, upgrades, and rollouts across locations
• Provide technical support and training to end users when required
• Prepare reports on IT performance, incidents, and improvement plans

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field
• Minimum 3–5 years of experience in IT support or services, with supervisory experience preferred
• Strong knowledge of networks, servers, hardware, software, and POS systems
• Experience supporting multi-branch or retail environments (pharmacy/retail experience is an advantage)
• Strong troubleshooting, problem-solving, and communication skills
• Ability to manage multiple priorities and work under pressure
• Knowledge of IT security best practices

Job Type: Permanent