IT Support Agent - Full-time, Remote

Join Our Team as a Technical Support Agent!

Are you passionate about IT and helping others? We are looking for a skilled Technical Support Agent to join our remote team. If you have a knack for troubleshooting and providing excellent customer service, we want you!

Responsibilities:

• Provide remote technical support via phone, email, and chat.
• Troubleshoot software and hardware issues.
• Guide clients through step-by-step solutions.
• Document and track issues in the ticketing system.
• Follow up with clients to ensure issue resolution.

Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field.
• Experience in a technical support role.
• Strong problem-solving and communication skills.

What We Offer:

• Basic Salary: EGP 6,000 per month
• Ticket Resolution Incentive
• Customer Satisfaction Incentive
• Attendance Bonus

Apply now and become a part of our growing team!

Basic Salary: EGP 7,000 per month

Incentives:

• Ticket Resolution Incentive: Additional EGP 500 for every 50 tickets resolved within SLA.
• Customer Satisfaction Incentive: Additional EGP 1,000 per month for maintaining a customer satisfaction rating above 90%.
• Attendance Bonus: Additional EGP 300 for 100% attendance in a month.

Reports To: Technical Support Manager

Responsibilities:

• Provide remote technical support via phone, email, and chat.
• Diagnose and troubleshoot software and hardware issues.
• Guide clients through step-by-step solutions.
• Document and track issues in the ticketing system.
• Follow up with clients to ensure issue resolution.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience as a technical support agent or similar role.
• Excellent communication and problem-solving skills.
• Proficiency in Windows, Mac OS, and common office software.
• Familiarity with remote desktop applications and help desk software.

Skills:

• Strong analytical and troubleshooting skills.
• Ability to work independently and in a team.
• Customer-oriented and cool-tempered.
• Excellent written and verbal communication skills.

Job Type: Full-time

Pay: E£7,000.00 per month

Application Question(s):

• Do you have a quiet location with a stable internet connection to work from full-time?

Experience:

• IT Technical Support: 2 years (Required)

Language:

• Fluent English Reading and Writing (Required)