IT Support Agent – Remote (Full-Time)

We are looking for a skilled IT Support Agent to join our remote support team. The ideal candidate must have hands-on technical support experience, strong troubleshooting skills, and excellent communication abilities.

Key Responsibilities

• Provide remote technical support via phone, email, and chat
• Troubleshoot Windows and macOS issues
• Handle basic networking problems (IP, DNS, DHCP, connectivity)
• Use remote desktop tools to resolve client issues
• Log, update, and track tickets in the ticketing system
• Follow up with clients to ensure full resolution
• Maintain high-quality standards and customer satisfaction

Minimum Requirements

• 1–2 years of proven IT Technical Support experience
• Excellent English (reading & writing)
• Strong knowledge of Windows OS
• Familiarity with macOS
• Experience with remote support tools
• Experience with ticketing systems
• Stable internet connection + quiet workspace
• Strong communication and customer-handling skills

Preferred Qualifications

• Certifications such as A+, MCSA, or CCNA, or any related.
• Basic networking knowledge
• Experience supporting both Windows and Mac environments

Salary & Incentives

• Basic Salary: EGP 7,000 / month
• Ticket Resolution Incentive: +Bonus for every 50 tickets resolved within SLA
• Customer Satisfaction Bonus: +Bonus per month for maintaining 95%+ CSAT
• Attendance Bonus: +Bonus for full attendance

Work Details

• Job Type: Full-time
• Work Model: Fully Remote
• Standard working hours apply.
• Paid OT.
• Reports To: Technical Support Manager

Job Type: Full-time

Pay: E£7,000.00 - E£8,000.00 per month