ViP Back office agent

MICO WORLD is a global internet company leading the social entertainment industry, with top-performing platforms such as MICO, YoHo, TopTop, and SUGO.
With over 200 million users across 150+ countries, we continue to redefine how people connect, share, and entertain worldwide.

Role Description

We’re looking for a Back Office VIP Specialist (English Speaker) to join our growing team in Maadi, Egypt.
This role is focused on supporting our VIP users through chat-based customer service — no voice calls required.
The ideal candidate is detail-oriented, professional, and has a passion for delivering high-quality customer support experiences.

Responsibilities

• Handle chat-based customer inquiries from VIP users with professionalism and accuracy.
• Provide prompt and effective support while maintaining service quality.
• Collaborate with internal teams to resolve complex cases.
• Maintain user confidentiality and ensure data integrity.
• Strive to enhance user satisfaction and retention.

Requirements

• Fluent English speaker (B2+ level minimum).
• Previous experience in customer service (chat support preferred).
• Strong written communication and problem-solving skills.
• Detail-oriented with a proactive mindset.
• Ready to work full-time on-site in Maadi.

What We Offer

• Competitive Salary Package
• Transportation Allowance
• Social & Medical Insurance
• Fixed Shifts
• Career Growth Opportunities
• Supportive and friendly work environment

Job Types: Full-time, Permanent, Contract
Contract length: 12 months

Pay: E£12,000.00 - E£15,000.00 per month

Expected Start Date: 16/11/2025