IT Support Analyst - Field

JOB_REQUIREMENTS

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The Dolese Promise is built on a foundation of integrity driven by our passion for quality, safety, and reliability. We are one of Oklahoma's most respected employee-owned companies because of our people and our values. We strongly believe in positively impacting our communities through our products, our actions, and our financial support.

Being a part of the Dolese team affords a unique opportunity to join an organization that rewards its owners through profit sharing. Our employees are one of our most important resources, which is why we promise to deliver.

Dolese Delivers:

Stable Foundation
Treat with Respect
Safe Environments
Employee Focus

JOB SUMMARY

The IT Support Analyst will work in conjunction with the Infrastructure Team and Help Desk to provide service and technical support to all Company locations throughout Oklahoma. This position is primarily responsible for providing support services to our remote locations but will also provide service and support at our main office.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS

Resolve technological problems of varying size and complexity with thoughtfulness and professionalism
Collaborate with field locations to manage their support needs
Perform Break/Fix repairs, recognize support trends, and implement solutions to fix core issues at assigned locations
Field support calls from the Help Desk and provide remote support
Communicate with end-users on a regular basis via ticket updates, emails, and calls
Maintain, analyze, troubleshoot, and repair computer systems, hardware, computer peripherals, and testing solutions and develop approaches to prevent future problems
Maintain onsite networks and devices including network switches, wireless, fiber cabling, Cat6 cabling, cable and rack management, and IoT devices
Build relationships and a level of trust with fellow Dolese employees that work at remote locations
Regular attendance at the worksite or assigned work location
Other duties as assigned

QUALIFICATIONS

Education & Experience

High school diploma or GED required
0 -5 years of experience in an IT Support or IT Field Support role
Experience with Microsoft Products
Experience with network topologies and data cabling (Cat6, Low Voltage, Fiber) (preferred)
Experience with wireless solutions, antennas, point to point, and wireless security (preferred)
Experience supporting Citrix/RDS Environments (preferred)
Experience with VeloCloud, Sophos, Solarwinds, Intune, and Cisco Call Manager (preferred)

Knowledge, Skills & Abilities

Must be available to be on the road most of the time assisting our field locations
Must be a self-starter with a sense of urgency and a willingness to communicate openly with the team and customers
High attention to detail with proven analytical and problem-solving skills
Ability to work independently with advanced organizational and task prioritization skills
Possess and maintain a valid driver’s license and good driving record
Excellent interpersonal skills and a positive attitude that fosters effective relationships
Excellent verbal, written, and comprehension skills
Must be able to work a flexible schedule including early mornings, nights, and weekends

PHYSICAL REQUIREMENTS

Lift, push, or pull objects of various dimensions up to 50 lbs. of weight frequently
Ability to perform 80% sedentary work and tolerate prolonged standing/sitting/walking
Ability to repeatedly balance, bend from the trunk, crawl, kneel, push and pull objects
Ability to use hands and fingers to handle or feel
Ability to verbally communicate, hear, and see

EEO Statement:

We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, genetics, marital or protected veteran status. Dolese provides 'reasonable accommodations' to qualified individuals with disabilities in accordance with the American with Disabilities Act and applicable state and local laws. If you need a reasonable accommodation in order to complete the application process please contact the Human Resources Director.

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