IT Support Analyst - Helpdesk

IT Support Analyst – Junior
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Job Description:
FinLogik is looking for a motivated Junior IT Support Analyst to join our team in Sfax. This role is ideal for a recent graduate or an individual with one to two years of experience in IT or networking, who is eager to develop their technical and problem-solving skills in a dynamic and collaborative environment.

Key Responsibilities:

• Provide first-level support for hardware, network, and web application issues.
• Troubleshoot and resolve client support requests in a timely manner.
• Provide help desk services and respond to alerts.
• Monitor and troubleshoot daily file transfers to ensure accuracy and timely delivery.
• Communicate effectively with clients to understand and address their needs.
• Log and track issues through Jira by creating and managing support tickets.
• Monitor and follow up on the status of IT equipment.
• Execute IT service requests and provide initial assistance to users.
• Collaborate with technical partners and experts when needed.
• Stay up to date with evolving technologies through continuous learning.

Specific Support Areas
General Support

• Provide assistance with Office 365 tools and services.

Email Support

• Support for Outlook configuration and troubleshooting.
• Manage email quarantines and security filters.
• Handle distribution lists (DL) creation and maintenance.

Application Support

• Provide front-line support for key applications and other internal or third-party systems.

Hardware Support

• Troubleshoot and maintain laptops, desktops, and monitors.
• Provide printer setup and support as needed.

Qualifications:

• Bachelor’s degree (License) in IT, Computer Networks, or related field.
• Basic knowledge of computer hardware and troubleshooting.
• Familiarity with Jira, EFT Globalscape, SharePoint, and Microsoft 365.
• Fluent in English (spoken and written).
• Strong problem-solving, analytical, and troubleshooting skills.
• Excellent communication and customer service abilities.
• Ability to work in a team and adapt to changing priorities.

Work Schedule:
Shifts will be scheduled between 1:00 PM and 11:00 PM, with a total of 8 working hours per day.