IT Support Associate

IT Support Associate

We are seeking an IT Support Associate to ensure the smooth operation of the organization’s IT systems, ERP functions, and digital platforms. This role also supports e-commerce activities, provides technical assistance across all branches, including international locations, and handles basic operational tasks as needed.

Job Duties:

• Manage and maintain all company IT hardware including PCs, mobile, laptops, CCTV systems, Local Server, Printers, and biometric/punching machines.
• Ensure timely software installations, updates, and system maintenance.
• Act as the point of contact for ERP-related issues by coordinating with the ERP team and ensuring resolution.
• Assisting with digital marketing activities and website management.
• Provide support for website development and gradually take ownership as the main point of contact and handling all the AWS related duties and responsibilities.
• Creating Standard Operating Procedures (SOPs) for handling common technical issues.
• Handle product-related data entry including specifications, measurements, and website updates by taking actual physical measurements.
• Provide inputs and support for the company’s e-commerce platform.
• Manage all telecommunication activities including mobile connections, monitoring, and bill payments.
• Coordinate procurement of IT hardware and software as per company requirements.
• Manage company email systems and resolve any related issues.
• Maintain backup and provide IT support to all branches including Oman whenever required.
• Providing technical training related to ERP software updates and other IT-related systems and all IT renewals such as subscriptions, domains, cloud related.
• Managing all internet services and connectivity-related activities.
• Handling any other responsibilities related to the above functions as assigned by management.

REQUIREMENTS

• Bachelor’s degree/diploma in information technology, Computer Science, or related field.
• Proven experience in IT support, system administration or similar role.
• Strong knowledge of hardware, networking, servers, backups and troubleshooting.
• Basic knowledge of AWS and cloud services management.
• Experience in website support and e-commerce platforms.
• Proficiency in Microsoft Excel for reporting and data analysis.
• Good understanding of email systems, domains, and IT renewals.
• Strong problem-solving and analytical skills.
• Good communication and coordination skills.

WHAT WE OFFER

• Competitive salary with performance-based incentives
• Stable and supportive work environment
• Opportunities for career growth and professional development

Pay: AED2,500.00 per month

Work Location: In person