IT Support Director

Job Opportunity: IT Support Director

Location: Al Wakrah, Qatar
Company: Pitiklini Solution

About Us

Pitiklini Solution is a trusted provider of IT services and support, specializing in infrastructure management, system integration, and digital transformation. We help businesses achieve operational excellence by delivering reliable, secure, and innovative technology solutions. As we expand our operations in Al Wakrah, we are seeking a strong leader to oversee our IT support division.

Role Overview

We are looking for an IT Support Director to lead and manage our IT support operations. This role requires a seasoned professional with expertise in IT infrastructure, service management, and customer support. You will be responsible for ensuring seamless IT operations, driving efficiency, and maintaining high standards of service delivery.

Key Responsibilities

• Develop and implement IT support strategies aligned with company objectives.
• Oversee day-to-day IT support operations, ensuring reliability and efficiency.
• Manage helpdesk, technical support, and infrastructure teams.
• Ensure compliance with cybersecurity, data protection, and regulatory requirements.
• Collaborate with leadership to support digital transformation initiatives.
• Monitor KPIs and service performance, providing insights for improvement.
• Manage budgets, resources, and vendor relationships.
• Lead and mentor IT support teams, fostering professionalism and accountability.

Qualifications

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or related field.
• 10+ years of IT experience, with at least 5 years in a senior leadership role.
• Strong knowledge of IT support operations, infrastructure management, and service delivery.
• Proven track record of managing complex IT environments.
• Excellent leadership, organizational, and communication skills.
• Ability to thrive in a fast-paced, client-focused environment.

Why Join Us?

• Lead IT support operations at one of Qatar’s premier technology service providers.
• Play a key role in shaping Pitiklini Solution’s digital future.
• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and innovative work culture.

Job Type: Full-time

Pay: Up to QAR24,000.00 per month

Work Location: In person