IT Support Engineer

JOB PURPOSE:

• This position ensures proper computers operation in Dar-ul-Madinah Females Head Office and in all Dar-ul-Madinah campuses so that end users can accomplish routine tasks with satisfaction. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, software and equipment while ensuring optimal workstation, network connectivity and device performance. This position will also ensure compliance of IT policies in all branches/offices through proper communication with Dar-ul-Madinah head office.

Job Responsibilities:

• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
• Work with end users to identify and deliver required support desk service levels. Provide support in preparing, maintaining, and procedures for logging, reporting, and statistically monitoring computers and other related devices performance.
• Ensure that IT related devices are operational in female head office.
• Maintains regular data backups of female head office users.
• Maintain proper communication with all campuses/offices to ensure
• implementation of IT policies
• Report, analyse IT issues with proper solution.
• Provide applications training, orientation, and assistance to users as requested.
• Perform routine audit for compliance of policies.
• Ensure data backup and security.

Requirements

• The minimum qualification for this position is graduate in related field
• Minimum 2 year of related work experience
• Application support experience with latest version of MS
• Office, help desk and Inventory systems.
• Extensive operating system support including Windows 10.
• Working knowledge of a range of diagnostic utilities
• Hands-on hardware troubleshooting experience.
• Working technical knowledge of current network protocols,
• Internet, operating systems, and IT standards, including wireless networking protocols.

Job Type: Full-time

Pay: From Rs50,000.00 per month

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Application support: 2 years (Preferred)
• IT Support: 2 years (Preferred)
• Hardware Troubleshooting: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person