IT Support Engineer

gistec, a leading provider of GIS solutions and the official distributor of Esri in the UAE, is seeking a skilled IT Support Engineer to join our internal IT team. This role is ideal for someone with a strong technical background who can manage and support our IT infrastructure—including networks, servers, cloud systems, and user support—to ensure seamless day-to-day operations.

Job Summary:

We are looking for a hands-on IT Support Engineer who can manage and support the full IT environment - from systems, networking and servers to cloud and user support. You’ll work closely with our IT team, and will be responsible for running day-to-day IT operations independently.

Key Responsibilities:

• Networking – LAN/WiFi/WAN, switches, firewalls (Sophos & Fortinet), IPSec tunnels, monitoring & troubleshooting
• Avaya telephony & PABX – phones, switches, connectivity
• Server rack & cabling – patch panels, cabling, rack management

IT assets – laptops, mobiles, monitors, peripherals, hardware lifecycle

• Cloud & local VMs – provisioning, monitoring, optimization, troubleshooting
• Licensing & subscriptions – renewals, compliance, vendor coordination
• Access management – user permissions, security enforcement
• Procurement & vendor management – IT purchases, contracts, negotiation
• Microsoft 365 – Exchange Online, SharePoint, OneDrive, Teams
• Security – spam/email filtering, BitLocker, encryption, backups, FTP storage
• User support – Teams & Outlook troubleshooting, meeting rooms (Logitech, Poly, conferencing)
• Documentation – maintain IT records, asset inventory, incident logs
• Security awareness – communicate and enforce IT security practices

Qualifications

• 3–5 years’ experience in IT support / system administration
• Strong knowledge of Microsoft 365 & Windows Server
• Hands-on experience with firewalls (Sophos/Fortinet), networks & VMs
• Problem-solving & troubleshooting skills across IT infrastructure
• Bachelor's degree in information technology, or related field

Preferred Certifications (Optional):

• Microsoft Certifications
• Cisco CCNA

Job Type: Full-time

Experience:

• firewall and switches: 2 years (Required)
• windows server: 2 years (Required)

Language:

• English fluently (Required)

Location:

• Sharjah (Preferred)