IT Support Engineer

To provide support to users in resolving IT application-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements.

To provide timely communication to users on the status of their service requests and incidents.

Prioritise and schedule assigned support activities and tasks

To apply appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents

Provide first line support for business applications and support of associated business software

Liaise with 3rd Party Suppliers of solutions in support of IT application-related incidents and ensure problems are resolved in a timely and professional manner

Design, test and modify management reports using existing tools

To support the development of applications under the supervision of the Group IT Manager

Maintain IT application support technical documentation

Police IT Policies and Procedures to ensure compliance with ISO 27001.

Monitoring of Hardware and Software inventory and ensuring that only approved/licenced devices and software s are used

Carry out ad hoc duties as required by the Group IT Manager