IT Support Engineer

Position Overview:

We are seeking a proactive and detail-oriented IT Support Executive with 1 to 2 years of experience to join our IT support team. The ideal candidate will provide technical support to end-users, resolve hardware and software issues, and ensure smooth IT operations throughout the organization.

Key Responsibilities:

• Provide first-level technical support for desktops, laptops, printers, and other peripheral devices.
• Install, configure, and maintain operating systems, software, and hardware.
• Troubleshoot issues related to LAN/WAN, internet connectivity, and overall system performance.
• Assist with user account management, email setups, and access rights.
• Keep track of IT equipment assets and manage repairs/replacements.
• Coordinate with vendors for hardware servicing and warranty claims.
• Respond to support requests via phone, email, or in person, ensuring accurate documentation of issues.
• Ensure the timely resolution or escalation of critical IT issues.

Required Skills and Qualifications:

• Bachelor’s degree in IT, Computer Science, or a related field.
• Fresh graduate to 2 years of hands-on experience in desktop support or IT helpdesk roles.
• Strong understanding of Windows OS, Microsoft Office Suite, and basic networking concepts.
• Familiarity with remote support tools and troubleshooting techniques.
• Excellent communication skills with the ability to explain technical issues to non-technical users.
• Ability to work independently, prioritize tasks, and manage multiple support requests efficiently.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person