IT Support Engineer

Zahr Freighters is looking for a skilled and solution-oriented IT Support Engineer to join our growing team in Dubai. This role is ideal for a technically proficient professional who can ensure the smooth functioning of IT systems, provide timely technical support, and maintain secure network infrastructure within a fast-paced freight and logistics environment.

Key Responsibilities:

• Provide technical support for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, printers, and other IT equipment.
• Monitor system performance and troubleshoot technical problems promptly.
• Manage user accounts, email systems, and access permissions.
• Ensure data security, backup, and recovery processes are in place.
• Support ERP and logistics management software operations.
• Maintain IT documentation and system inventory records.
• Coordinate with external vendors for advanced technical support when required.
• Ensure compliance with company IT policies and cybersecurity standards.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2–4 years of experience in IT support or system administration.
• Strong knowledge of Windows operating systems and networking fundamentals.
• Familiarity with firewall configuration, antivirus management, and data backup systems.
• Experience supporting ERP or freight management systems is an advantage.
• Proficiency in troubleshooting hardware and software issues.
• Good communication and problem-solving skills.

Skills & Competencies:

• Strong analytical and troubleshooting abilities
• Attention to detail and system accuracy
• Ability to prioritize tasks and manage multiple requests
• High level of integrity and data confidentiality
• Team-oriented with a proactive mindset

At Zahr Freighters, we understand that reliable IT infrastructure is critical to operational success. This IT Support Engineer position in Dubai offers an excellent opportunity to contribute to a dynamic freight company while advancing your technical expertise in a supportive and growth-focused work environment.