IT Support Engineer

We are seeking a motivated and detail-oriented IT Support Engineer who is intelligent, proactive, and solution-focused. The ideal candidate should be confident, inquisitive, and committed to delivering excellent technical support while going above and beyond to resolve issues efficiently.

Key Responsibilities:

● Provide technical support to end users both physically and remotely.
● Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.
● Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.
● Organize, monitor, and maintain IT assets and resources.
● Assist in IT operations including cybersecurity practices, programming support, analytics tasks, data center activities and maintaining IT inventory.
● Support and participate in calls with US-based clients.
● Ensure system security through access controls, backups, and regular software updates.
● Ensure timely issue resolution and escalate complex problems when necessary.
● Document technical issues, resolutions, and standard operating procedures.
● Assist Technician in US Remote site to install DVR/NVR, analog/IP cameras and their configurations Requirements
● Willingness to work in US shift timings (10 PM - 6 AM) and availability for early shift joining when required.
● Strong knowledge of network terminologies/protocols and hardware like routers, switches, and firewalls.
● Knowledge of DVR/NVRs, Analog/IP cameras
● Strong problem-solving and communication skills(verbal & written ).
● Knowledge of AI prompt engineering
● Interested in building routine task into automation
● Ability to work effectively in a team environment.
● Strong work ethic with attention to detail.
● Bachelor’s degree in CS/ IT/ Telecom (4 years).
● 1+ years of experience in IT support, helpdesk, or technical support role.