IT Support Engineer

Job Title: IT Support Engineer
Location: DHA Phase-8, Lahore

Job Responsibilities:
1. System Administration: Installing, configuring, and maintaining operating systems and software. Managing user accounts, permissions, and access controls. Monitoring system performance and ensuring uptime and reliability.

2. Network Management: Designing, implementing, and managing local and wide-area networks (LAN/WAN). Configuring routers, switches, firewalls, and other network devices. Ensuring network security and responding to security breaches.
3. Technical Support: Providing helpdesk support to resolve technical issues for end-users. Troubleshooting hardware and software problems. Assisting with the setup and configuration of new hardware and software.
4. Security Management: Implementing and maintaining security measures to protect data and systems. Monitoring for and responding to security incidents and vulnerabilities. Conducting regular security audits and risk assessments.
5. Data Management: Ensuring data integrity, backup, and recovery. Managing databases and data storage solutions. Implementing data privacy policies and compliance measures.
6. Project Management: Planning and executing IT projects. Managing timelines, resources, and budgets. Coordinating with other departments and stakeholders.
7. Training and Documentation: Providing training sessions for employees on new technologies and software. Creating and maintaining documentation for systems, processes, and procedures. Developing user manuals and guides.
9. Vendor Management: Coordinating with third-party vendors for procurement of hardware and software.
10. Strategic Planning: Assessing current IT infrastructure and identifying areas for improvement. Planning for future technology needs and scalability. Aligning IT strategy with organizational goals and objectives.
11.Microsoft Tools: Expertise in Microsoft 365 Administration, Microsoft Exchange Online, SharePoint, OneDrive, Teams, Virtual Machines, Hypervisors.

Qualifications Needed:
1. Bachelor’s in computer science and equivalent degree
2. 2-4 years of IT support experience
3. Possess good knowledge of LAN/WAN, Routers, Firewalls
4. Strong analytical and troubleshooting skills
5. Good English communication skills (spoken and written)
6. Must be customer focused
7. Flexible to work in multiple Time Zones