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IT Support Engineer
Job Description
Ciklum is looking for an IT Support Engineer to join our team full-time in Pakistan.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About The Role
As an IT Support Engineer, you will become a part of a cross-functional development team engineering experiences of tomorrow. Working under the guidance of the Team Lead and a dedicated mentor, this role focuses on daily support tasks and resolving technical issues to maintain smooth operations.
Responsibilities
At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
With over 14 years of presence in Islamabad, our Pakistan team is a trusted force in redefining industries. We value every voice and invite experienced professionals to help shape tomorrow’s digital experiences.
Want to learn more about us? Follow us on Instagram , Facebook , LinkedIn .
Explore, empower, engineer with Ciklum!
Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.
Ciklum is looking for an IT Support Engineer to join our team full-time in Pakistan.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About The Role
As an IT Support Engineer, you will become a part of a cross-functional development team engineering experiences of tomorrow. Working under the guidance of the Team Lead and a dedicated mentor, this role focuses on daily support tasks and resolving technical issues to maintain smooth operations.
Responsibilities
- At least one year of experience with IT Support & Collaboration: Resolve Service Desk tickets, manage access controls, and work closely with advanced IT teams (Infra, Sec, Net) on complex issues
- Employee Lifecycle: Manage end-to-end technical onboarding and offboarding, including workstation setup and secure asset recovery
- Assets & Logistics: Track IT inventory, coordinate with vendors, and handle office shipments and procurement logistics
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Workspace & Event Operations: Maintain the health of workstations and meeting rooms, ensuring compliance, and provide AV/technical support for office events
- Operating Systems & Software: Basic administration of Windows 11+, Linux (Ubuntu), and macOS. Proficiency in Microsoft 365 and Google Workspace
- Infrastructure Fundamentals: Foundational knowledge of networking, Active Directory, and Group Policy Objects (GPO)
- Troubleshooting & ITIL: Ability to diagnose and resolve standard hardware and software issues under pressure, backed by a strong understanding of ITIL principles and a "client-first" service approach
- Logistics & Asset Coordination: Experience in inventory management and handling physical logistics, including receiving, shipping, and setting up equipment for events
- Communication Skills: Strong verbal and written ability to explain technical concepts clearly to non-technical users. English — Intermediate or higher
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Team & Growth: A proactive team player with a self-motivated approach to professional development, ready to learn through internal documentation and peer mentorship
- Care: your mental and physical health is our priority. We offer competitive benefits package that includes but is not limited to comprehensive medical coverage, life-insurance, gym membership, fuel, internet and mobile allowances and provident fund
- Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
- Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
- Flexibility: Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up
- Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
- Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
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Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events
At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
With over 14 years of presence in Islamabad, our Pakistan team is a trusted force in redefining industries. We value every voice and invite experienced professionals to help shape tomorrow’s digital experiences.
Want to learn more about us? Follow us on Instagram , Facebook , LinkedIn .
Explore, empower, engineer with Ciklum!
Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.
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