IT SUPPORT ENGINEER

Hello,
Greetings from Proztec Qatar! I hope everything is going well with you.

JOB DESCRIPTION

The IT Support Engineer is responsible for providing on-site and remote technical support to ensure smooth operation of IT systems and end-user devices. The role focuses on troubleshooting hardware and software issues, managing user accounts, and supporting IT infrastructure. The engineer will play a key role in ensuring system availability, user productivity, and adherence to IT service management practices.

DUTIES & RESPONSIBILITIES

• Provide on-site and remote technical support for end users
• Install, configure, and troubleshoot Windows and Mac systems
• Manage user accounts, permissions, and policies using Active Directory (AD)
• Diagnose and resolve hardware, software, and network issues
• Handle incidents and service requests using ITSM tools
• Ensure timely resolution in line with SLAs
• Support system upgrades, patches, and maintenance activities
• Configure and troubleshoot printers, peripherals, and network devices
• Maintain documentation of issues, solutions, and system configurations
• Coordinate with vendors and higher-level support teams when required

SKILLS & ABILITIES

• Strong knowledge of Windows and Mac operating systems
• Experience with Active Directory (AD) and user management
• Good understanding of ITSM processes (ITIL)
• Hands-on experience in troubleshooting hardware and software issues
• Basic networking knowledge (LAN/WAN, TCP/IP)
• Strong problem-solving and analytical skills

POTENTIAL BACKGROUND

• Minimum 5+ years of experience in IT Support / Desktop Support
• Experience in on-site support and user-facing roles
• Exposure to enterprise IT environments
• Experience handling SLA-driven support environments

CERTIFICATIONS (MANDATORY/PREFERRED)

• CompTIA A+ – Preferred
• Microsoft MD-102 (Endpoint Administrator) – Preferred
• ITIL v4 Foundation – Preferred

LANGUAGE REQUIREMENT

• Arabic or Non-Arabic Speaker

WORK LOCATION

• Onshore & Offshore

SOFT SKILLS

• Strong communication and interpersonal skills
• Customer-focused approach with problem-solving mindset
• Ability to work under pressure and manage multiple issues
• Proactive and hands-on attitude
• High ownership and accountability

If you’re interested or have relevant experience, feel free to share your updated CV.

Job Type: Full-time

Pay: QAR5,000.00 - QAR7,000.00 per month

Work Location: In person