IT Support Engineer

Job description:

• Install, configure, and maintain ANPR cameras, servers, and related software
• Monitor system performance and ensure continuous operation of ANPR solutions
• Troubleshoot hardware, software, and network-related issues
• Support integration of ANPR systems with access control, parking, and security platforms
• Perform routine system checks, preventive maintenance, and firmware updates
• Analyze captured data and ensure accuracy of license plate recognition
• Coordinate with vendors for system upgrades, repairs, and technical support
• Provide onsite and remote technical support to clients and internal teams
• Maintain documentation, system logs, and technical reports
• Ensure compliance with data security and privacy policies

Skills & Competencies:

• Strong troubleshooting and problem-solving skills
• Good understanding of network infrastructure
• Ability to work under pressure and meet deadlines
• Excellent communication and reporting skills
• Attention to detail and analytical thinking
• Willingness to travel for site support.

Qualifications:

• Bachelor’s degree in IT, Computer Engineering, Electronics, or related field
• Knowledge of networking (TCP/IP, VLANs, routing, switching)
• UAE Driver's license is an added advantage.
• Basic knowledge of servers, databases, and operating systems (Windows/Linux)
• Experience with ANPR systems is a strong advantage

Work Location: In person