IT Support Engineer

Role & Responsibilities of the position in brief:

The role is within the Digital Workspace & End User Services team

• Role: IT Asset Life cycle Operation Engineer
• Provide technical support for Windows 10 and Windows 11 environments, ensuring optimal performance and user satisfaction.
• Install, configure, and maintain desktop hardware, software, and peripherals. Troubleshoot and resolve hardware and software issues, escalating complex problems to higher-level support when necessary.
• Manage and maintain the Hardware Asset Management (HAM) process lifecycle, including procurement, deployment, tracking, and disposal of IT assets.
• Maintain the inventory of (Laptop, accessories)
• Involve the procurement activities ( Understand business budget, Forecast to vendor, Raising the PO, receiving in system, Payment to vendor)
• Sound working knowledge in Service Now
• Ensure compliance with company policies and procedures related to hardware and software management.
• Collaborate with other IT teams to implement and support new technologies and initiatives.
• Develop and maintain documentation for IT processes, procedures, and troubleshooting guides.
• Provide training and support to end-users on hardware and software usage.
• Monitor and manage desktop security, including antivirus, encryption, and patch management.
• Participate in IT projects and initiatives, providing technical expertise and support.

Primary Skills:

• Strong knowledge of Windows 10 and Windows 11 operating systems.
• Experience with desktop hardware, software, and peripheral installation and troubleshooting.
• Proficiency in managing and maintaining Hardware Asset Management (HAM) processes.
• Familiarity with IT service management (ITSM) tools and practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Pay: QAR7,000.00 - QAR7,500.00 per month

Work Location: In person