Role & Responsibilities of the position in brief:
The role is within the Digital Workspace & End User Services team
- Role: IT Asset Life cycle Operation Engineer
- Provide technical support for Windows 10 and Windows 11 environments, ensuring optimal performance and user satisfaction.
- Install, configure, and maintain desktop hardware, software, and peripherals. Troubleshoot and resolve hardware and software issues, escalating complex problems to higher-level support when necessary.
- Manage and maintain the Hardware Asset Management (HAM) process lifecycle, including procurement, deployment, tracking, and disposal of IT assets.
- Maintain the inventory of (Laptop, accessories)
- Involve the procurement activities ( Understand business budget, Forecast to vendor, Raising the PO, receiving in system, Payment to vendor)
- Sound working knowledge in Service Now
- Ensure compliance with company policies and procedures related to hardware and software management.
- Collaborate with other IT teams to implement and support new technologies and initiatives.
- Develop and maintain documentation for IT processes, procedures, and troubleshooting guides.
- Provide training and support to end-users on hardware and software usage.
- Monitor and manage desktop security, including antivirus, encryption, and patch management.
- Participate in IT projects and initiatives, providing technical expertise and support.
Primary Skills:
- Strong knowledge of Windows 10 and Windows 11 operating systems.
- Experience with desktop hardware, software, and peripheral installation and troubleshooting.
- Proficiency in managing and maintaining Hardware Asset Management (HAM) processes.
- Familiarity with IT service management (ITSM) tools and practices.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Pay: QAR7,000.00 - QAR7,500.00 per month
Work Location: In person