IT Support Engineer (Infrastructure & Operations)

We are seeking an experienced IT Support Engineer (Infrastructure & Operations) to join a well-established organisation in Muscat, Oman. This is a full-time, on-site position offering the opportunity to take hands-on ownership of the entire IT production environment and ensure rock-solid, secure, and locally compliant infrastructure that supports business growth and operational continuity.

As IT Support Engineer, you will be the go-to technical expert responsible for the day-to-day operation, monitoring, and evolution of all on-premise (and colocation) infrastructure, platforms, and office IT services in a fast-moving commercial environment.

Key Responsibilities:

• Manage and support of the full IT infrastructure stack (servers, storage, networking, telephony, Wi-Fi, end-user workplaces).
• Deploy, maintain, and continuously improve locally hosted / colocation IT services in full compliance with government regulations and data-sovereignty requirements.
• Implement and enforce standards, policies, processes, and procedures for infrastructure operations and information security.
• Perform capacity planning and scalability improvements to support business growth.
• Lead change management and smooth, low-risk deployment of updates and new solutions into production.
• Own incident, problem, and issue management - rapid resolution and root-cause analysis for production incidents.
• Design, build, and operate comprehensive monitoring and alerting solutions to meet business SLAs and enable proactive issue prevention.
• Provide 2nd/3rd-line support for office IT (network, VPN, Wi-Fi, IP telephony, printers, workstations, Microsoft 365/Exchange).
• Manage relationships with local ISPs, colocation providers, and hardware/software vendors.
• Contribute to IT budgeting, licensing, and asset lifecycle management.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
• Minimum 4-6 years of hands-on experience in IT infrastructure and operations support.
• Strong working knowledge of:
  

  Windows Server (AD, DNS, DHCP, GPO), Exchange/Exchange Online

  Networking (LAN/WAN, Cisco/MikroTik/Fortinet, VLANs, VPN, firewalls)

  Virtualization (VMware or Hyper-V) and shared/nas storage

  Cloud platforms (AWS, Azure, or GCP exposure is a plus but all services must remain local)

  Monitoring tools (Zabbix, PRTG, Nagios, SolarWinds, etc.)

• Solid understanding of ITIL practices (incident, problem, change, capacity management).
• Experience running on-premise or colocation environments under strict regulatory and data-residency rules.
• Excellent analytical and troubleshooting skills with a proactive, "own-until-fixed" mindset.
• Good communication skills and ability to explain technical topics to non-technical stakeholders.
• Intermediate or higher written and spoken English (Arabic is an advantage).
• Relevant certifications (MCSE, CCNA, CompTIA Server+, ITIL Foundation, etc.) are highly desirable.