IT Support Executive

Key Responsibilities:

• Provide first-level support for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
• Ensure all systems, applications, and network devices are functioning effectively.
• Diagnose and resolve software/hardware faults within agreed timelines.
• Manage user accounts, permissions, and access rights in Active Directory or related systems.
• Perform regular system updates, patches, and antivirus checks.
• Support office network (LAN/WAN) connectivity and coordinate with service providers as needed.
• Maintain IT inventory records and track issuance of devices and accessories.
• Assist with data backup and recovery processes.
• Support remote users and resolve connectivity or VPN-related issues.
• Escalate complex issues to higher-level IT support or vendors when necessary.
• Ensure compliance with IT policies, data protection, and cybersecurity protocols.

Skills & Competencies:

• Strong understanding of computer systems, mobile devices, and operating systems (Windows, macOS).
• Basic knowledge of networking concepts (IP addressing, routers, switches, firewalls).
• Familiarity with Microsoft 365, Outlook, and cloud-based tools.
• Good communication and problem-solving skills.
• Ability to prioritize tasks and work under pressure.
• Customer-focused and team-oriented approach.

Qualification & Experience:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 1–3 years of experience in IT Support or a similar technical role.
• Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or CCNA (optional but preferred).
• Must have experince in dealing with auto dialers & Micro Tick VPN.

Job Type: Full-time

Pay: Rs50,000.00 - Rs70,000.00 per month

Application Question(s):

• Current Salary?
• Expected Salary?
• How soon you can join us?

Work Location: In person