IT Support Executive

eServMD Pvt Ltd is a service provider company based in Islamabad Pakistan providing services to US-based companies and clients in the field of Electronic Medical Records (EMR), Medical Practice Management, Medical Billing, Real Estate, Accounts & Finance.

We are seeking experienced and detail-oriented IT Support Executive to join our team.

• Provide technical support to clients on networking and server-related issues.
• Diagnose and troubleshoot network connectivity, server, and hardware problems.
• Coordinate IT support requests and ensure timely resolution.
• Install, configure, and maintain network equipment and servers.
• Maintain internal provider grid to ensure all information is accurate and logins are available
• Providing IT assistance to staff and customers.
• Training end-users on hardware functionality and software programs.
• Resolving logged errors in a timely manner.
• Monitoring hardware, software, and system performance metrics.
• Updating computer software. as well as upgrading hardware and systems.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.

Requirements:

• A bachelor's degree in computer science, information technology, or similar.
• 2 years of experience as an IT support specialist.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support.
• Exceptional interpersonal and communication skills.

Job Timings: 6:00 PM to 3:00 AM

Job Type: Full-time

Pay: Rs50,000.00 - Rs70,000.00 per month

Work Location: In person