IT Support Representative

Job Description: IT Support Representative

DENPRO is seeking a qualified IT Support Representative to join our growing team.

DENPRO is a Maryland-based IT consulting firm providing comprehensive technology solutions to small and mid-sized businesses nationwide. Our team of skilled professionals is dedicated to delivering exceptional service and consistently exceeding client expectations.

Responsibilities

• Provide technical assistance to customers via phone
• Diagnose, troubleshoot, and resolve IT-related issues
• Document support requests and resolutions in the ticketing system
• Apply logical troubleshooting methods and work independently
• Support and maintain systems including DNS, DHCP, Active Directory, and Windows operating systems
• Provide technical assistance to customers via phone, and/or walk-ups
• Support and maintain systems including DNS, DHCP, Hybrid Active Directory environment, enrollment of computers and mobile devices to Intune, and Windows operating systems

Qualifications

• Valid driver’s license required
• Experience resolving end-user technical issues
• Strong written and verbal communication skills
• Experience with Microsoft SharePoint and Office 365 administration
• CompTIA A+ or Network+ certification, or a minimum of two years of relevant experience
• Experience with Hybrid AD environments, Microsoft SharePoint, Intune device enrollment, and Office 365 administration
• CCNA certification is a strong plus, but not required
• Associate or Bachelor’s degree preferred, but not required
• Excellent customer service skills and a self-motivated, eager-to-learn attitude

Compensation & Benefits

• Competitive compensation based on experience
• Health, dental, vision, and 401(k) benefits available after a 90-day probationary period
• Paid time off
• Opportunities for professional growth and advancement

Job Type: Full-time
Schedule: Monday–Friday, Day Shift (8-hour shifts)

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you willing to undergo a background check, in accordance with local law/regulations

Education:

• High school or equivalent (Required)

Experience:

• IT Related: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Allentown, PA 18102 (Required)

Work Location: In person