IT Support Specialist

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

About Us
We are a rapidly growing Managed Service Provider (MSP) serving clients across Silicon Valley and beyond. Our team supports business customers with their IT infrastructure, cybersecurity, cloud services, and daily technical operations. We are committed to excellence, accountability, and delivering a superior client experience.
We’re looking for a motivated, intelligent, and reliable IT professional who may not have years of experience, but has the drive, aptitude, and customer service mindset to grow into a key technical role on our team.
Who This Role Is Perfect For

• Someone early in their IT career looking for real-world experience and mentorship.
• A strong communicator with natural phone presence and customer service skills.
• A self-starter who takes initiative, follows through on tasks, and can work independently.
• Someone who is genuinely curious about technology and wants to build a long-term IT career.
• A person who is organized, trustworthy, and takes pride in their work.

Key Responsibilities

• Serve as the first point of contact for client support requests (primarily via phone and ticketing system).
• Troubleshoot and resolve Level 1 technical issues including email, login/access issues, printers, workstation performance, connectivity, and basic Microsoft 365 administration.
• Document all work clearly and thoroughly within the ticketing system.
• Escalate issues as needed with complete and accurate documentation.
• Provide an exceptional customer service experience at every interaction.
• Proactively follow up on open issues to ensure timely resolution.
• Assist with user onboarding/offboarding, password resets, endpoint provisioning, and basic cybersecurity procedures.

Required Skills & Attributes

• Excellent verbal communication and active listening skills.
• Strong problem-solving mindset with the ability to think logically and troubleshoot step-by-step.
• High degree of personal accountability and integrity.
• Ability to manage time effectively and remain productive without constant supervision.
• Comfortable working remotely in a focused and professional environment.
• Willingness to learn new technologies and follow established processes.

Preferred (but Not Required) Experience

• Previous experience in a help desk, call center, or customer support role.
• Exposure to Microsoft 365, Windows OS troubleshooting, or basic networking concepts.
• Familiarity with ticketing systems or remote management tools.
• CompTIA A+, Network+, or similar certifications (or actively pursuing).

What We Offer

• Competitive entry-level compensation with growth potential.
• Professional development and mentorship from senior engineers.
• Exposure to a wide range of technologies, clients, and real-world IT challenges.
• A supportive team culture built on trust, communication, and performance.
• Opportunity for advancement into Level 2 support, systems administration, or cybersecurity roles based on performance and initiative.

Work Environment

• Remote role – must be located within the United States.
• Standard business hours with occasional flexibility needed for client emergencies.
• Quiet, professional home office environment with reliable high-speed internet required.

How to Stand Out
In your application or introductory email, briefly describe a time you solved a technology-related problem (personal or professional), how you approached it, and what you learned from the experience.

This is a remote position.