IT Support Specialist

ABOUT GROUP-IB:

Founded in 2003 and headquartered in Singapore, Group-IB is a leading creator of cybersecurity technologies to investigate, prevent, and fight digital crime. Combating cybercrime is in the company’s DNA, shaping its technological capabilities to defend businesses, and citizens, and support law enforcement operations.

Group-IB’s Digital Crime Resistance Centers (DCRCs) are located in the Middle East, Europe, Central Asia, and Asia-Pacific to help critically analyze and promptly mitigate regional and country-specific threats. These mission-critical units help Group-IB strengthen its contribution to global cybercrime prevention and continually expand its threat-hunting capabilities.

Each of us can help make the world a safer place. Join us!

ABOUT THE ROLE:

IT Support Specialist role is very important in a company because it helps employees overcome technical issues and provides them with the necessary resources to perform their work effectively.

YOUR MISSION:

• Receiving, assigning support requests, and collecting information about issues.
• Troubleshooting computer and software issues.
• Collaborating with the IT team to resolve user problems.
• Managing user accounts, access rights, and resources.
• Providing user support, training, and clear technical guidance.
• Writing user instructions and documentation.

WHAT SUCCESS LOOKS LIKE:

• Experience as an IT Support Specialist, Helpdesk Technician, or similar role 2+ years
• Strong knowledge of computer hardware, operating systems (Windows, macOS) and common office software.
• Understanding of networks (LAN/WAN), Wi-Fi, VPN, and basic troubleshooting.
• Understanding of IT security practices (antivirus, updates, backups).
• Good problem-solving and multitasking skills.
• Strong communication skills and ability to explain technical issues clearly to non-technical users.
• Ability to write user instructions and maintain documentation.
• Team player with strong collaboration skills.
• English level: Upper-Intermediate (B2)

Good to have:

• Strong customer service orientation and patience when dealing with users.
• Ability to prioritize tasks and work under pressure.
• Experience with Active Directory, user account management, and access rights.

OUR WORK ENVIRONMENT & CULTURE:

At Group-IB, we believe that employee happiness is fundamental to success. We foster a supportive, inclusive, and dynamic workplace where every team member is empowered to grow. Whether you’re aiming to deepen your expertise, step into leadership, explore new departments, or take your career abroad, we provide diverse opportunities for professional development.

Our team is made up of specialists from around the world who bring deep international expertise and thrive on solving complex challenges. You’ll be working with cutting-edge technologies recognized globally by Gartner, IDC, and Forrester, and contributing to projects that span across 60 countries alongside 450+ partners and 500+ clients.

We take pride in our multicultural, values-driven culture—where mutual respect, collaboration, and shared goals unite us across borders. And with Group-IB’s continued global growth and financial stability, your career trajectory here can accelerate faster than in most traditional environments.

WHAT DO WE OFFER :

• Flexible Work Schedule
• We don’t believe in fixed hours—what matters is impact, not time spent. You have the freedom to design your own workday in a way that drives results and balance.
• Comprehensive Health Coverage
• Your well-being comes first. We offer health insurance to support you when it matters most.
• Certifications & Continuous Learning
• Our team holds over 1,000 globally recognized certifications, including CEH, CISSP, OSCP, and more. Through our incentive program, we cover the cost of professional development—because your growth fuels our innovation.
• Meaningful Challenges & Growth Paths
• From soft skills development to advanced technical training, a wide range of internal programs help you expand your skill set—and earn recognition and rewards along the way.
• Entrepreneurial spirit is encouraged
• We value initiative. Whether it’s launching a tech blog, organizing events, building communities, or starting a sports team—Group-IB is a place where bold ideas are supported and celebrated.