IT Support Specialist

Job Purpose:

To provide effective technical support to company users and ensure the smooth operation of computer systems, networks, and applications, while maintaining high service quality and minimizing downtime.

Key Responsibilities:

- Provide first and second-level technical support for hardware and software issues.
- Diagnose and resolve problems related to desktops, laptops, printers, and operating systems.
- Support business applications and internal systems.
- Install, configure, and prepare IT equipment for new employees.
- Manage user accounts, permissions, and access rights (e.g., Active Directory, Email).
- Coordinate with external vendors and service providers when required.
- Ensure compliance with IT policies, procedures, and information security standards.
- Prepare periodic reports related to incidents, support requests, and service performance.

Required Qualifications:

- Bachelor’s degree in Information Technology or a related field.
- 3–5 years of experience in IT Support or a similar role.
- Strong knowledge of:
* Windows Operating Systems
* Microsoft Office applications
* networking concepts (LAN, WAN, TCP/IP)
* Active Directory and user management
- Professional certifications such as CompTIA A+, Microsoft, or ITIL are considered an advantage

Job Type: Full-time