IT Support Specialist

We are seeking an experienced IT Support Specialist to provide technical assistance across end-user systems, applications, and core infrastructure. The ideal candidate will have strong knowledge of Windows environments, Office 365 administration, and foundational networking concepts. This role involves troubleshooting hardware/software issues, supporting daily operations, and ensuring high availability of IT services. Experience in financial services is a strong plus.

Responsibilities:

• Provide Tier 1–2 support for Windows desktops, laptops, peripherals, and mobile devices.

• Install, configure, and maintain Windows OS, O365 applications, and approved software tools.

• Manage user accounts, access permissions, and security policies within Microsoft 365 and Active Directory.

• Troubleshoot email, Teams, SharePoint, and OneDrive issues.

• Support basic networking tasks including IP addressing, DNS, DHCP, VPN, Wi-Fi, and connectivity troubleshooting.

• Monitor and respond to support tickets, documenting resolutions and following escalation procedures when needed.

• Assist with workstation imaging, patching, updates, and inventory tracking.

• Work with vendors and internal teams to resolve hardware, software, and network issues.

• Ensure adherence to IT security best practices and company policies.

• Provide excellent customer service and support to end users across the organization.

Qualifications:

• 2–4+ years of IT support or help desk experience.

• Strong hands-on experience with Windows 10/11 and Microsoft 365.

• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).

• Familiarity with Active Directory, Intune, or other device management tools is a plus.

• Ability to diagnose hardware and software issues efficiently.

• Strong communication, customer service, and problem-solving skills.

• Experience in financial services environments is highly desirable.

• CompTIA A+, Network+, or Microsoft certifications preferred but not required.