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IT Support Specialist

Apptronik is a human-centered robotics company developing AI-powered robots to support humanity in every facet of life. Our flagship humanoid robot, Apollo, is built to collaborate thoughtfully with people, starting with critical industries such as manufacturing and logistics, with future applications in healthcare, the home, and beyond.

We operate at the cutting edge of embodied AI, applying our expertise across the full robotics stack to solve some of society's most important problems. You will join a team dedicated to bringing Apollo to market at scale, tackling the complex challenges like safety, commercialization, and mass production to change the world for the better.

JOB SUMMARY

This position is a great way for an individual to get their foot in the door of Apptronik and learn all the ins and outs of the IT Team. This position will be providing support for our Linux environment primarily but will have other support responsibilities. As our company continues to grow, we need additional dedicated employee to support our employees on-site and help manage our IT assets. You will be the "face" of IT for many of our employees and be exposed to a wide variety of complex issues. You will receive valuable training and experience in IT administration while greatly impacting the entire business.

ESSENTIAL DUTIES AND RESPONSIBILITIES or KEY ACCOUNTABILITIES

End-user laptop and desktop troubleshooting for Linux
Linux device management and provisioning
Level 1 and 2 support on-site and for remote employees
Respond to End-user Questions on software and applications
Ability to diagnose, troubleshoot and resolve issues in a timely manner
User administration in various software platforms
End-user laptop and desktop troubleshooting for Windows and Mac
Work with current support specialist and prioritize requests effectively
Workstation maintenance and facility improvement
Continuously document and improve on current operational processes
Offer a personalized, top-tier service to end-users
Foster a positive culture and advocate for improving employees IT experience

SKILLS AND REQUIREMENTS

Linux provisioning and management experience
Administration Experience with Google Workspace
Administration Experience with Atlassian Suite (Jira, Confluence, Bitbucket, Trello)
Basic Windows and Mac Troubleshooting experience
Initiative and self-motivation - ability to work with little supervision
Desire to learn and improve processes
Collaborative nature with the ability to work in a team environment
Able to work in a fast paced/startup environment
Strong attention to detail
Excellent written and verbal communication skills
Must be able to lift up to 50 lbs. and able to follow safety, operation, and maintenance procedures

EDUCATION and/or EXPERIENCE

Associates' degree in relevant field or equivalent experience preferred
1+ years of experience with Linux management and troubleshooting
2+ years of experience working at IT Helpdesk/IT Support

PHYSICAL REQUIREMENTS

Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 50 pounds at times
Vision to read printed materials and a computer screen
Hearing and speech to communicate

This is a direct hire. Please, no outside Agency solicitations.

Apptronik provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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