IT Support Specialist

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IT Support Specialist – Join the ECMSI Dream Team!

Company: ECMSI

Department: Service Team

Reports To: Service Manager

Location: Struthers, OH (On-site as needed)

Type: Full-Time

Why You’ll Love This Role

Do you get a tiny thrill from fixing things that other people swear are “possessed”? Do you enjoy saving the day with a calm voice, a fast brain, and maybe a strategically timed reboot? Perfect.

We love helping businesses make themselves more successful using technology. At ECMSI, you’re not just fixing problems—you’re making a real impact for our clients every single day.

As an IT Support Specialist at ECMSI, you’ll be the friendly tech hero our clients count on—solving real problems, keeping users productive, and making technology behave. Think: equal parts troubleshooter, translator (human tech), and professional button‑clicker.

Your Mission (Should You Choose to Accept It)

Provide professional, timely support for client technology issues—everything from Microsoft 365 hiccups to network weirdness—while documenting your work and keeping customers informed like a pro.

What You’ll Do (Your Superpowers)

• Provide Tier 1–2 technical support for end users via phone, remote tools, and on‑site visits
• Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID)
• Troubleshoot desktops, laptops, printers, networks, and applications
• Handle VPN and remote access support
• Keep tickets clean, documented, and updated in ConnectWise
• Escalate complex issues with solid troubleshooting notes
• Enter time and expenses accurately (yes, every time)

Bonus XP (Not Required, But You’ll Look Cool)

• Fortinet firewall and FortiClient VPN experience
• UniFi switches, access points, and controllers
• MSP tools like ConnectWise and IT Glue

What Success Looks Like

• Happy clients who feel informed and supported
• Fast resolution times and clean documentation
• Knowing when it’s DNS (and when it’s not)

Why Work at ECMSI

We’re a team-first MSP that values integrity, service, growth, and having a little fun while doing serious work. We support each other, invest in our people, and don’t throw anyone to the wolves (mostly because we don’t have wolves).

Job Type: Full-time

Salary: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Additional Compensation:

• Bonus opportunities
• Employee stock ownership plan
• Comp Time
• CrewHu

Requirements:

• High school diploma or equivalent is required; an associate's degree in a related field is a plus.
• Basic understanding of computer hardware, software, and networking principles.
• Strong problem-solving skills and a passion for technology.
• Excellent communication skills and the ability to work well in a team environment.
• Willingness to learn and adapt to new technologies and systems.