IT Support Specialist

Your Day to Day

• Inspects IT equipment and prepares IT equipment for delivery to the end user.
• Installs and maintains hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
• Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computers.
• Instructs and trains end users in proper use of all end-user IT equipment, software, and manuals.
• Answers end-user inquiries. Diagnoses system hardware, software, and operator problems. Recommends or performs remedial actions to correct problems based on knowledge of system operation.
• Provides companywide network support, which includes installing networked application software, granting access to users, creating user groups, managing shared resources, installing peripherals, including setting up files and establishing file security rights.
• Replaces defective or inadequate software packages.
• Corrects data-entry errors and performs routine maintenance.
• Maintains inventory of company IT hardware and equipment.
• Refers major IT problems to Systems Administrator for correction.
• Assists in administering the local area network (LAN), diagnosing common network problems.
• Establishes network user accounts, user environments and directories.
• Provides users with network technical support responding to the needs and questions of end users regarding their access to and functionality of resources on the network.
• Assists in the installation, upgrading and configuration of network printing, directory structures, rights, security and software on file servers.
• Configures all IT equipment on jobsites including wiring jobsite trailers for network, installing and configuring networking equipment, deploying VPN and VoIP technology when needed, and supporting all end user devices on the jobsite.

How You Contribute

• Partner with other Support Specialists to organize tasks, solve problems and manage projects efficiently.
• Partner with the System Administrators and Director of Information Technology to ensure that all IT functions, projects and operations are running smoothly.
• Attend technical conferences and seminars to keep abreast of new software and hardware product developments as approved by the Director of Information Technology.
• Organize tasks and resources efficiently, while remaining flexible as priorities shift, in order to effectively perform job duties.
• Demonstrate ability to be flexible and available to interact with employees at all levels.
• Take initiative to identify and anticipate client needs and make recommendations for implementation.
• Demonstrate excellent communication skills, both oral and written.
• Adhere to all company policies, including safety policies.
• Provide the Jacobsen Experience to staff, customers, and vendors.

Education & Experience

Position requires a high school education or GED. Experience working on personal computer conducting maintenance, repairs, and upgrades. Experience with assisting non-technical people on using applications and computers in a friendly manner, even under stressful situations.

Estimated wage ranges that may appear on this site have not been provided or verified by Jacobsen Construction. We look forward to discussing our compensation package with qualified candidates through the application process.

Jacobsen offers a generous benefits package including Preferred Provider options (requiring a co-payment for appointments and prescriptions) and a Consumer Directed Health Plan (sometimes known as a high-deductible plan). Jacobsen pays for the majority of health insurance premium costs. Employees and their dependents are eligible for health, dental and other benefit coverage on the first full day of the month following one full month of employment. Jacobsen also offers a qualified retirement plan, Employee Stock Ownership (ESOP)/Profit Sharing Plan and paid, personal time off, upon fulfillment of eligibility requirements.

Jacobsen Construction Company, Inc. is an EEO Employer
We welcome all qualified jobseekers. Jobseekers will receive fair and impartial consideration without regard to race, color religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic data, or other legally protected status.

Jacobsen Construction Participates in E-Verify
This Organization Participates in E-Verify
If You Have the Right to Work Don't Let Anyone Take It Away (English) / (Spanish)

Applicants Have Rights Under Federal Employment Laws
Know Your Rights:

• Workplace Discrimination is Illegal (English) / (Spanish)
• Employee Polygraph Protection Act (English) / (Spanish)
• Employee Right Under the Family and Medical Leave Act (English) / (Spanish)

We respectfully request that employment, staffing and recruiting agencies not contact our hiring managers regarding candidate placement. Any unsolicited resumes or applications submitted through our website or to Jacobsen Construction Company, Inc. (Jacobsen) email accounts are considered property of Jacobsen and are not subject to payment of agency fees. In order to be an authorized recruitment agency/search firm for Jacobsen, there must be a formal written agreement in place and the agency must be invited by Jacobsen to submit candidates for review.