IT Support Specialist

Job Summary
We are seeking a dynamic and proactive IT Support Specialist to join our technology team! In this role, you will be the frontline hero for resolving technical issues, ensuring smooth computer operations, and maintaining our IT infrastructure. Your expertise will help empower users across the organization by providing exceptional support, troubleshooting software and hardware problems, and managing various network and system configurations. This is an exciting opportunity for someone passionate about technology and customer service, eager to make a real impact in a fast-paced environment.

Duties

• Provide comprehensive technical support to end-users for hardware, software, and network issues across multiple operating systems including Windows, macOS, and Linux.
• Troubleshoot software problems related to Microsoft Office applications, operating systems, and specialized business applications.
• Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals to ensure optimal performance.
• Assist with computer management tasks such as deploying updates via SCCM (System Center Configuration Manager), configuring GPO (Group Policy Objects), and maintaining Active Directory accounts.
• Support network administration activities including configuring and troubleshooting LAN (Local Area Network), DNS (Domain Name System), TCP/IP protocols, VPN (Virtual Private Network) access, firewall settings, and Cisco Meraki devices.
• Monitor and maintain IT infrastructure components such as Windows Server environments, DNS servers, and network devices to ensure security and reliability.
• Utilize ticketing systems like ServiceNow, Jira, or BMC Remedy to document issues, track resolutions, and communicate with users effectively.
• Conduct analysis of recurring issues to identify root causes and recommend improvements for system stability and security.
• Assist with help desk operations by prioritizing requests, providing timely solutions, and maintaining excellent customer service standards.
• Collaborate with cross-functional teams on network administration tasks including LAN setup, TCP/IP configuration, and network security enhancements.

Qualifications

• Proven experience in providing IT support in a fast-paced environment with strong troubleshooting skills.
• In-depth knowledge of software troubleshooting across various operating systems including Windows (Windows 10/11/Server), macOS, and Linux distributions.
• Hands-on experience managing computer hardware components and peripherals.
• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) at an advanced level.
• Strong understanding of computer networking concepts such as TCP/IP protocols, DNS management, VPN setup, firewall configuration (including Meraki), and LAN/WAN architecture.
• Experience with enterprise tools like SCCM for software deployment and GPO for policy management.
• Knowledge of Active Directory user management and Windows Server administration.
• Ability to support mobile devices including smartphones and tablets across different platforms.
• Excellent communication skills with a customer-focused approach to problem-solving.
• Analysis skills to diagnose issues accurately and implement effective solutions efficiently. Join us as an IT Support Specialist where your technical expertise will drive operational excellence! Bring your passion for technology into a role that challenges you daily while supporting the vital functions of our organization through innovative solutions and outstanding customer service!

Job Type: Contract

Pay: From $24.00 per hour

Work Location: In person