IT Support Specialist

IT Support Specialist
Company: The Graves LLC
Location: Al Rayyan

Job Overview
The Graves LLC is seeking a skilled and proactive IT Support Specialist to join our team in Al Rayyan. This role is responsible for maintaining the organization’s IT systems, providing technical support to employees, and ensuring the smooth operation of hardware, software, and network infrastructure.

Key Responsibilities

• Provide first-line technical support for hardware, software, and network-related issues
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment
• Troubleshoot system and network problems, diagnosing and resolving faults efficiently
• Manage user accounts, permissions, and access controls
• Assist with system upgrades, patches, and backups
• Monitor IT systems to ensure optimal performance and security
• Document technical issues and solutions for future reference
• Collaborate with vendors and external service providers when necessary
• Support onboarding and offboarding processes for employees (account setup, equipment allocation, etc.)

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Proven experience in an IT support or helpdesk role
• Strong knowledge of Windows and/or macOS environments
• Familiarity with networking concepts (LAN, WAN, TCP/IP)
• Experience with troubleshooting hardware and software issues
• Good understanding of cybersecurity best practices
• Excellent problem-solving and communication skills
• Ability to work independently and manage multiple tasks

Preferred Skills

• Experience with cloud services (e.g., Microsoft 365, Google Workspace)
• Knowledge of virtualization technologies
• IT certifications (e.g., CompTIA A+, Network+) are a plus

What We Offer

• Competitive salary and benefits package
• Opportunities for professional development and growth
• Collaborative and supportive work environment

If you’re passionate about technology and enjoy solving technical challenges, we encourage you to apply and be part of The Graves LLC team.

Pay: Up to QAR650,000.00 per year

Work Location: In person