IT Support Specialist

IT Support Specialist
Orchmind LLC – Al Wakrah

Orchmind LLC is seeking a reliable and detail-oriented IT Support Specialist to join our team in Al Wakrah. This role is responsible for providing technical assistance, maintaining IT systems, and ensuring smooth day-to-day operations of hardware, software, and network infrastructure.

Key Responsibilities:

• Provide first-line technical support to employees for hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment
• Troubleshoot system and network problems, diagnosing and resolving faults efficiently
• Manage user accounts, permissions, and access in line with company policies
• Support and maintain Microsoft Windows, Office 365, and other business applications
• Monitor system performance and ensure security measures are in place
• Assist in maintaining backups and disaster recovery procedures
• Document issues, solutions, and IT procedures for future reference
• Coordinate with external vendors when necessary for advanced support

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Proven experience in IT support or a similar role
• Strong knowledge of Windows operating systems and basic networking concepts
• Familiarity with troubleshooting tools and remote support systems
• Good understanding of cybersecurity best practices
• Excellent problem-solving and communication skills
• Ability to work independently and manage multiple tasks

Preferred Qualifications:

• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional
• Experience with cloud services and virtualization technologies

What We Offer:

• Competitive salary package
• Professional growth and development opportunities
• Supportive and collaborative work environment

If you are passionate about technology and enjoy solving technical challenges, Orchmind LLC encourages you to apply and be part of a dynamic team.

Pay: Up to QAR650,000.00 per year

Work Location: In person