IT Support Specialist

IT Support Specialist – Office Position Azure | Microsoft 365 | Networking | Development

About the Role

We are looking for a skilled and motivated IT Support Specialist to join our team in an office-based position. The ideal candidate will provide technical support across our infrastructure, with hands-on experience in Azure cloud services, Microsoft 365, and a solid foundation in networking. This role is central to maintaining the reliability, performance, and security of our IT environment.

Key Responsibilities

Provide day-to-day IT support to office staff, troubleshooting hardware, software, and connectivity issues
Administer and support Microsoft Azure environments, including virtual machines, storage, and cloud-based services
Manage and support the Microsoft 365 platform, including Exchange Online, Teams, SharePoint, and OneDrive
Monitor, maintain, and troubleshoot network infrastructure including switches, routers, firewalls, and VPNs
Assist in the configuration and deployment of new devices, accounts, and cloud resources
Document IT procedures, configurations, and incident resolutions
Collaborate with internal teams to support ongoing IT projects and initiatives
Contribute to basic scripting or automation tasks to improve operational efficiency

Required Skills & Qualifications

Proven experience in IT support within an office environment
Hands-on experience with Microsoft Azure administration (virtual machines, Azure AD, resource management)
Proficiency with the Microsoft 365 platform (Exchange, Teams, SharePoint, Intune, etc.)
Networking — Level 3 (Intermediate): Solid understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, firewall rules, and network troubleshooting. Able to independently resolve networking issues and assist with infrastructure configuration
Development — Level 2 (Basic-Intermediate): Familiarity with scripting or automation (e.g., PowerShell, Python, or Bash). Able to read, modify, and write basic scripts to support IT tasks
Strong analytical and problem-solving skills
Excellent communication skills and a customer-service mindset