IT Support Specialist

About MedEdge Solutions

MedEdge Solutions is a bootstrapped healthcare technology company serving 340B-covered entities, health systems, and specialty and infusion pharmacies. We are the data people of the infusion and specialty pharmacy industry, helping our clients turn complex pharmacy operations into actionable, defensible intelligence. Our product portfolio includes 340B, 340B, IDRx, Mosaic, and Pharma Insights, and we operate under HIPAA and SOC 2 compliance standards. Headquartered in Westfield, Indiana with a second office in Fort Smith, Arkansas, MedEdge is growing at a deliberate, cash-efficient pace and is building the next durable platform in pharmacy data intelligence.

The Role

The IT Support Specialist keeps the MedEdge team productive, secure, and audit-ready, and serves as the technical hands on the ground for client data exchange setup. This person owns day-to-day end-user IT support, Microsoft 365 administration, identity and access management, SaaS vendor and license operations, the compliance plumbing that keeps our HIPAA and SOC 2 posture clean, and the technical configuration of client-side SFTP environments that feed our Mosaic and Pharma Insights data platforms. You will work directly with our CEO, our compliance lead, and our implementation team, and you will be the first call when something breaks across our Microsoft 365, Azure, Zoho, Atlassian, and Vanta environments or when a client needs help standing up their data feed.

What You Will Do

- Provide first-line IT support for a sub-20-person team operating out of our Fort Smith, AR and Westfield, IN offices, with a target of one-business-day resolution on most tickets.

- Configure and onboard client SFTP environments for Mosaic and Pharma Insights data feeds, including key generation, IP allowlisting, PGP encryption setup, folder permissions, and end-to-end transmission testing.

- Coordinate with client IT and pharmacy operations contacts to troubleshoot SFTP authentication failures, file format issues, and connectivity problems, escalating to engineering only when the issue is platform-side.

- Administer Microsoft 365: user provisioning and deprovisioning, mailbox routing, Entra ID group management, conditional access policy upkeep, and license assignment.

- Own the onboarding and offboarding playbooks, including same-day provisioning of new hires and rapid deprovisioning of separated employees.

- Track SaaS vendor and license inventory across roughly 15 systems, including Microsoft 365, Vanta, Atlassian, Zoho, Controlio, and dbt Labs, with proactive renewal and right-sizing recommendations.

- Partner with the compliance lead on client security questionnaires, including ResMed, Evernorth, J&J, and future inbound requests.

- Operate inside Vanta on a daily basis: policy assignment, background check coordination, access review tracking, and remediation of overdue items.

- Manage endpoint posture across the fleet, including Controlio device coverage, Defender or antivirus alerts, and encryption verification.

- Triage and resolve internal IT tickets in Zoho Desk and Jira Service Management, with disciplined SLA tracking.

- Build and maintain a living internal knowledge base of IT and client-onboarding runbooks for repeatable tasks such as SFTP setup, onboarding, offboarding, password reset, shared mailbox setup, and vendor renewal.

What You Bring

- Two to four years of hands-on IT support, help desk, or systems administration experience in a small or mid-sized business environment.

- Direct experience configuring and troubleshooting SFTP, SSH key pair authentication, and at least one of PGP, GPG, or similar file encryption.

- Working Microsoft 365 administration experience including Exchange Online, Entra ID, Conditional Access, and license management.

- Comfort working directly with external client IT contacts to diagnose connectivity, authentication, and file delivery issues over the phone or by email.

- Comfort owning your own queue without daily supervision and a track record of closing tickets, not just acknowledging them.

- Strong written documentation habits, demonstrated by examples of runbooks, SOPs, or knowledge base articles you have authored.

- A customer service mindset. You treat internal users and client contacts with the same respect you would treat a paying customer.

- Awareness of, or direct experience with, regulated environments such as HIPAA, SOC 2, HITRUST, or PCI.

- High school diploma or equivalent required. Associate or bachelor degree in IT, computer science, or a related field preferred.

Nice to Have

- Microsoft certifications such as MS-900, MS-100, MS-101, or MS-500.

- Direct administrative experience with a GRC platform such as Vanta, Drata, or Secureframe.

- Background in healthcare, healthtech, or pharmacy operations.

- Atlassian administration experience, including Jira, Jira Service Management, and Confluence.

- Zoho One administration experience, particularly Zoho Desk and Zoho CRM.

- Experience with managed file transfer platforms such as GoAnywhere, Cleo, MOVEit, or Azure Blob with SFTP endpoint.

- Endpoint management tooling experience: Microsoft Intune, Defender for Endpoint, or Controlio.

Where You Will Work

This role is on-site, full-time, out of our Fort Smith, AR office at 2120 S Waldron Rd, Building B, Suite 4. You will be physically in the office during standard business hours. The role requires occasional support of off-hours incidents, primarily around new client onboardings and infrastructure changes.

What We Offer

MedEdge offers competitive compensation calibrated to experience and the local market, plus a full benefits package: medical, dental, and vision coverage, a 401(k) plan, paid time off, and paid holidays. This is a small-team environment where your work has direct, visible impact and where the path from individual contributor to functional lead is short and clear.

About Our Team

MedEdge is a small, deliberate team. We default to buying or contracting before building, we move fast on reversible decisions, and we are direct with each other when something is not working. We are growing our revenue mix toward 80 percent recurring software and 20 percent professional services, and the IT function is foundational to that growth. The person we hire here will help us scale without breaking compliance, breaking budgets, or breaking the user experience for our own team or our clients.

Pay: $48,000.00 - $54,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• What is your experience with provisioning users in Microsoft 365 environment?
• What is your experience with GRCs such as Vanta?

Work Location: In person