IT Support Specialist

Main Duties and Tasks:

· Exude broad ownership and take large responsibility for the site location’s ticketing management system, resolving all technical support issues in a timely and professional manner.

· Effectively and clearly communicate with faculty, administration and technicians independently to resolve day-to-day technical issues within the educational environment.

· Diagnose, repair and deploy PCs, printers, projectors, Chromebooks, iPads and other classroom technologies.

· Assist with the maintenance and operation of enterprise client/server relationships and other hosted systems operated.

· Assist the Network Engineer with special projects on an as needed basis.

· Assist the Programs Manager and other employees with user account creation, the creation of organizational units and password resets within Microsoft Active Directory, Office 365 Management Console and the Google Admin Console.

· Record all work in a ticket tracking system, audit the work queue to ensure maximum efficiency, create and utilize documentation for common issues helping to build a knowledge base, present professional development training when appropriate for faculty and administration wanting to learn about new technology.

· Help manage external vendor relationships including ordering replacement warranty parts while assisting in the coordination and determination of new equipment purchases.

· Perform other related duties as assigned.

Preferred Qualifications:

· Technology certification, Associate's or Bachelor's degree in computer science and/or a related technical field.

· Knowledge of Microsoft Office products, the Google Suite, Windows 10, Mac and Chromebook-based operating systems.

· Possesses a strong customer service outlook with the desire to create an exceptional experience for all staff and students.

· Can demonstrate outstanding analytical and problem- solving capabilities with the ability to see the bigger picture and prioritize issues based on situation, deadlines and solution.

· Outstanding written and verbal communication skills with the ability to present complex technical concepts and solutions in simplified terms.

· Ability to respond to difficult, stressful and sometimes sensitive situations in a way that reduces or minimizes potential conflict and maintains good working relationships among internal and external customers.

· Ability to work independently, under general operational guidelines, while maintaining a self-starter approach with a desire to grow within the organization.

Work Environment

· This job operates in a professional office environment.

· This role routinely uses standard office equipment.

Physical Demands

· Regularly required to talk or hear.

· Required to sit; use hands to finger, handle or feel; and reach with hands and arms.

· Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

· Able to lift up to 25 pounds at a time

Travel

· 10% - 20% travel required.

Job Type: Full-time

Pay: From $22.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Compensation Package:

• Hourly pay

Education:

• High school or equivalent (Required)

Work Location: In person